P:(Windows Only): Select Subject or Select Sky: Error message "Something went wrong"

bonjour,

je n'ai jamais eu de problème lorsque je mettais à jour la version de lightroom

Avec la nouvelle version 11. j'ai un message d'erreur à chaque fois que j'ai voulu utiliser les nouveaux masques. selection personne ou selection du ciel.

Avez-vous une idée, est-ce un problème de carte graphique ou autre :

j'ai comme deuxième ordinateur un laptop HP spectre 360 processor intel core i5 Intel HD Graphics 520

Merci pour votre aide

@ALagrange Yes, if you disable the integrated Intel GPU, the select subject and select sky would run inference on the CPU.

@simonsaith 

After disabling the Intel HD Graphics 620, LR sees no Graphics device (but work). See here https://drive.google.com/ 

I tried to disable via LR only (both personalised or manual in performance / preferences). Does not work.

Only if Intel HD Graphics 620 (pilot 30.00.100.9955) is disabled in Windows settings, the functionality will work.

Thanks for helping to solve that.

@ALagrange Once you disabled the Intel HD Graphics 620 device, I am wondering what GPU that Lightroom claims to use in Lightroom>Help>System Info... Try restart the machine after you disabled the Intel HD Graphics 620 device. Is it fallback to a secondary GPU or none.

I use a laptop with a second screen on HDMI port.

I tried to disable my Intel HD Graphics 620 device: it worked, I can use sky and subject selection. Rather fast on my i5 with 4Gb RAM.

If I enable the devivce and disconnect the HDMO screen: it does not work.

It works if and only if I disable the graphics device.

Once the mask are created, I can work on both screens.

@T5D61 If you have 4GB-6GB of RAM on your Android, you can go to LrM Android's Tech Preview Settings to opt in to try the new Select Subject/Select Sky. It might work without crash depending on the actual memory usage situation.

@koosw74297766 Interesting, according Windows Device Manager, you have two GPUs. One is the integrated Intel HD Graphcs 4000, one is Nvdia Quodro K1000. By disabling the integrated Intel Intel HD Graphcs 4000. It might mean you are now using the Nvdia Quodro K1000, which works for you.

What model is your computer?

Does the web site for support, apparently at Acer, list downloads for drivers?

"The Intel Download Centre shows the following message... The Acer site shows only een older version of the driver."

@koosw74297766 , that's unfortunate. I've submitted a feature request that Select Subject and Select Sky use the CPU rather than the graphics processor (GPU) when the LR option Preferences > Performance > Use Graphics Processor is Off:

https://community.adobe.com/t5/lightroom-classic-ideas/p-select-sky-and-select-subject-should-obey-preferences-gt-performance-gt-use-graphics-processor/idi-p/12480845 

That would allow you to use this feature even though you can't update your graphics drivers. Please add your constructive opinion to that request and click Upvote in the upper-right corner.