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default9i3mvezxl48v
Participant
November 8, 2023
Answered

Pc stürzt ab

  • November 8, 2023
  • 2 replies
  • 328 views

Guten Abend. 

Ich habe seit einiger Zeit das Phänomen, dass mein Ein 10 x64 (aktuelle Updates) bei Nutzung von Lr classic abstürzt. Erst nur sporadisch, wenn ich Presets angewendet habe, oder durch die Fotos gescrollt habe. Schließlich nachdem ich alles deinstalliert und per Cleaner gesäubert, neu unstalliert habe, quasi sofort nachdem ich in den Entwicklungsmodus gewechselt bin. Ein Update meines AMD Grafiktreibers auf neueste WHQL Version hat mich zumindest wieder an den Anfang gebracht, dass ich immerhin ein wenig in Lr klicken kann.

Was wird benitigt, um mir hier Unterstützung bieten zu können?

Danke. 

    This topic has been closed for replies.
    Correct answer AxelMatt

    The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

    https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

     

    If you have buldin a CPU with an internal grpahic processor, try to disabling the processor internal graphic card. Or you're using more than one graphics card in Windows, your high-end card might not be set as the primary card. To disable the lesser of the two cards, use the Device Manager on Windows. In the Device Manager, right-click the card's name and choose Disable.

     

     

    If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below.

    Troubleshoot GPU issues | Lightroom Classic (adobe.com)

     

    Another step is to try to reset the Lightroom preferences.

    https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

    It's recommended to backup your preferences before you reset the preferences to the default settings:

    https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

     

    Do you get an error message? If yes, please post the exact message or an screenshot. 

     

     

    2 replies

    AxelMatt
    Community Expert
    AxelMattCommunity ExpertCorrect answer
    Community Expert
    November 9, 2023

    The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue. Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

    https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

     

    If you have buldin a CPU with an internal grpahic processor, try to disabling the processor internal graphic card. Or you're using more than one graphics card in Windows, your high-end card might not be set as the primary card. To disable the lesser of the two cards, use the Device Manager on Windows. In the Device Manager, right-click the card's name and choose Disable.

     

     

    If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below.

    Troubleshoot GPU issues | Lightroom Classic (adobe.com)

     

    Another step is to try to reset the Lightroom preferences.

    https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

    It's recommended to backup your preferences before you reset the preferences to the default settings:

    https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

     

    Do you get an error message? If yes, please post the exact message or an screenshot. 

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
      D
      default9i3mvezxl48vAuthor
      Participant
      November 9, 2023

      Thank you. I will test it. 1st test deactivating graphic accleration in Lr works smooth. Will check and force close this next days.

      Best regards.

        D
        default9i3mvezxl48vAuthor
        Participant
        November 20, 2023

        So, I just checked and it still crashes the computer. But only when I go to development with the plugins. I browse the photos and it crashes. 

        D
        default9i3mvezxl48vAuthor
        Participant
        November 9, 2023

        Hier die Systeminfos.

        Lightroom Classic-Version: 13.0.1 [ 202310121438-d2af310c ]

Lizenz: Creative Cloud

Spracheinstellung: de

Betriebssystem: Windows 10 - Business Edition

Version: 10.0.19045

Anwendungsarchitektur: x64

Systemarchitektur: x64

Anzahl logischer Prozessoren: 16

Prozessorgeschwindigkeit: 2,4GHz

SQLite-Version: 3.36.0

CPU-Auslastung: 0,0%

Integrierter Speicher: 32605,3 MB

Dedizierter GPU-Speicher, der von Lightroom verwendet wird: 46,2MB / 8170,9MB (0%)

Für Lightroom verfügbarer phys. Speicher: 32605,3 MB

Von Lightroom verwendeter phys. Speicher: 1447,3 MB (4,4%)

Von Lightroom verwendeter virtueller Speicher: 1620,6 MB

Anzahl GDI-Objekte: 783

Anzahl BENUTZER-Objekte: 2229

Anzahl Prozess-Handles: 2461

Cache-Speichergröße: 79,9MB

Interne Camera Raw-Version: 16.0 [ 1677 ]

Maximale Anzahl Threads, die Camera Raw verwendet: 5

Camera Raw SIMD-Optimierung: SSE2,AVX,AVX2

Virtueller Speicher in Camera Raw: 360MB / 16302MB (2%)

Physischer Speicher in Camera Raw: 361MB / 32605MB (1%)

DPI-Einstellung des Systems: 96 DPI

Desktop-Komposition aktiviert: Ja

Standardvorschaugröße: 1920 Pixel

Monitore/Anzeigegeräte: 1) 1920x1080

Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Nein, externe Toucheingabe: Nein, externer Stift: Nein, Tastatur: Nein



Informationen zum Grafikprozessor: 

DirectX: Radeon RX 590 Series (31.0.21905.1001)

Anfangsstatus: GPU zum Exportieren wird standardmäßig unterstützt

Benutzerpräferenz: Automatisch



Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom Classic

Bibliothekspfad: C:\Users\xxx\Pictures\Lightroom\Lightroom Catalog-v13.lrcat

Einstellungen-Ordner: C:\Users\xxx\AppData\Roaming\Adobe\Lightroom



Installierte Zusatzmodule: 

1) AdobeStock

2) Flickr

3) Nikon Tether-Zusatzmodul



Config.lua-Flags: None



Adapter Nr. 1: Anbieter : 1002

	Gerät : 67df

	Subsystem : e3661da2

	Version : e1

	Grafikspeicher : 8170

Adapter Nr. 2: Anbieter : 1414

	Gerät : 8c

	Subsystem : 0

	Version : 0

	Grafikspeicher : 0

AudioDeviceIOBlockSize: 1024

AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Realtek Digital Output (Realtek High Definition Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.

AudioDeviceNumberOfChannels: 2

AudioDeviceSampleRate: 48000

Build: Uninitialized

Direct2DEnabled: false

GL_ACCUM_ALPHA_BITS: 8

GL_ACCUM_BLUE_BITS: 8

GL_ACCUM_GREEN_BITS: 8

GL_ACCUM_RED_BITS: 8

GL_ALPHA_BITS: 8

GL_BLUE_BITS: 8

GL_DEPTH_BITS: 32

GL_GREEN_BITS: 8

GL_MAX_3D_TEXTURE_SIZE: 2048

GL_MAX_TEXTURE_SIZE: 16384

GL_MAX_TEXTURE_UNITS: 8

GL_MAX_VIEWPORT_DIMS: 16384,16384

GL_RED_BITS: 8

GL_RENDERER: Radeon RX 590 Series

GL_SHADING_LANGUAGE_VERSION: 4.60

GL_STENCIL_BITS: 8

GL_VENDOR: ATI Technologies Inc.

GL_VERSION: 4.6.0 Compatibility Profile Context 23.11.1.231017

GPUDeviceEnabled: false

OGLEnabled: true

GL_EXTENSIONS: GL_EXT_abgr GL_EXT_blend_color GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_copy_texture GL_EXT_texture GL_EXT_texture_object GL_EXT_vertex_array GL_EXT_compiled_vertex_array GL_EXT_subtexture GL_EXT_texture3D GL_EXT_bgra GL_EXT_draw_range_elements GL_EXT_packed_pixels GL_EXT_point_parameters GL_EXT_rescale_normal GL_EXT_separate_specular_color GL_EXT_texture_edge_clamp GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod GL_ARB_multitexture GL_IBM_texture_mirrored_repeat GL_ARB_multisample GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_transpose_matrix GL_EXT_blend_func_separate GL_EXT_fog_coord GL_EXT_multi_draw_arrays GL_EXT_secondary_color GL_EXT_texture_cube_map GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_lod GL_EXT_texture_lod_bias GL_NV_blend_square GL_NV_texgen_reflection GL_SUN_multi_draw_arrays WGL_EXT_swap_control GL_ARB_point_parameters GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_env_crossbar GL_EXT_texture_compression_s3tc GL_EXT_texture_env_combine GL_EXT_texture_env_dot3 GL_ARB_shadow GL_ARB_shadow_ambient GL_ARB_texture_env_combine GL_ARB_texture_env_dot3 GL_ARB_texture_mirrored_repeat GL_NV_half_float GL_ARB_depth_texture GL_ARB_fragment_program GL_ARB_vertex_program GL_ARB_window_pos GL_ATI_draw_buffers GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_EXT_shadow_funcs GL_EXT_stencil_wrap GL_EXT_texture_rectangle GL_NV_primitive_restart GL_S3_s3tc GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_occlusion_query GL_ARB_point_sprite GL_ARB_shader_objects GL_ARB_shading_language_100 GL_ARB_texture_non_power_of_two GL_ARB_vertex_buffer_object GL_ARB_vertex_shader GL_EXT_blend_equation_separate GL_EXT_depth_bounds_test GL_ARB_color_buffer_float GL_ARB_draw_buffers GL_ARB_half_float_pixel GL_ARB_pixel_buffer_object GL_ARB_texture_float GL_ARB_texture_rectangle GL_EXT_framebuffer_object GL_EXT_pixel_buffer_object GL_EXT_texture_mirror_clamp GL_NV_float_buffer GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_packed_depth_stencil GL_ATI_separate_stencil GL_ATI_shader_texture_lod GL_ATI_texture_mirror_once GL_EXT_bindable_uniform GL_EXT_draw_buffers2 GL_EXT_draw_instanced GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_packed_float GL_EXT_texture_array GL_EXT_texture_buffer_object GL_EXT_texture_compression_latc GL_EXT_texture_compression_rgtc GL_EXT_texture_integer GL_EXT_transform_feedback GL_NV_depth_buffer_float GL_OES_EGL_image GL_EXT_provoking_vertex GL_EXT_texture_sRGB GL_EXT_texture_shared_exponent GL_EXT_vertex_array_bgra GL_NV_conditional_render GL_ARB_depth_buffer_float GL_ARB_draw_instanced GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_map_buffer_range GL_ARB_texture_buffer_object GL_ARB_texture_compression_rgtc GL_ARB_texture_rg GL_ARB_transform_feedback GL_ARB_vertex_array_object GL_EXT_direct_state_access GL_EXT_texture_snorm GL_EXT_texture_swizzle GL_AMD_conservative_depth GL_AMD_seamless_cubemap_per_texture GL_AMD_texture_cube_map_array GL_ARB_compatibility GL_ARB_copy_buffer GL_ARB_depth_clamp GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_fragment_coord_conventions GL_ARB_provoking_vertex GL_ARB_sample_shading GL_ARB_seamless_cube_map GL_ARB_shader_texture_lod GL_ARB_sync GL_ARB_texture_buffer_object_rgb32 GL_ARB_texture_cube_map_array GL_ARB_texture_gather GL_ARB_texture_multisample GL_ARB_texture_multisample_no_array GL_ARB_texture_query_lod GL_ARB_uniform_buffer_object GL_ARB_vertex_array_bgra GL_ATI_meminfo GL_EXT_texture_storage GL_NV_copy_image GL_NV_texture_barrier GL_AMD_blend_minmax_factor GL_AMD_depth_clamp_separate GL_AMD_sample_positions GL_ARB_ES2_compatibility GL_ARB_base_instance GL_ARB_blend_func_extended GL_ARB_compressed_texture_pixel_storage GL_ARB_debug_output GL_ARB_draw_indirect GL_ARB_explicit_attrib_location GL_ARB_get_program_binary GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_occlusion_query2 GL_ARB_robustness GL_ARB_sampler_objects GL_ARB_separate_shader_objects GL_ARB_shader_bit_encoding GL_ARB_shader_precision GL_ARB_shader_stencil_export GL_ARB_shader_subroutine GL_ARB_shading_language_packing GL_ARB_tessellation_shader GL_ARB_texture_compression_bptc GL_ARB_texture_rgb10_a2ui GL_ARB_texture_swizzle GL_ARB_timer_query GL_ARB_transform_feedback2 GL_ARB_transform_feedback3 GL_ARB_vertex_attrib_64bit GL_ARB_vertex_type_2_10_10_10_rev GL_ARB_viewport_array GL_EXT_shader_image_load_store GL_EXT_texture_sRGB_decode GL_EXT_vertex_attrib_64bit GL_AMD_multi_draw_indirect GL_AMD_pinned_memory GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_conservative_depth GL_ARB_internalformat_query GL_ARB_shader_atomic_counters GL_ARB_shader_image_load_store GL_ARB_shading_language_420pack GL_ARB_texture_storage GL_ARB_transform_feedback_instanced GL_EXT_debug_label GL_AMD_query_buffer_object GL_AMD_shader_trinary_minmax GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_clear_buffer_object GL_ARB_compute_shader GL_ARB_copy_image GL_ARB_explicit_uniform_location GL_ARB_fragment_layer_viewport GL_ARB_framebuffer_no_attachments GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_multi_draw_indirect GL_ARB_program_interface_query GL_ARB_shader_image_size GL_ARB_shader_storage_buffer_object GL_ARB_stencil_texturing GL_ARB_texture_buffer_range GL_ARB_texture_query_levels GL_ARB_texture_storage_multisample GL_ARB_texture_view GL_ARB_vertex_attrib_binding GL_EXT_copy_buffer GL_KHR_debug GL_KHR_texture_compression_astc_ldr GL_AMD_gpu_shader_half_float GL_AMD_gpu_shader_int64 GL_ARB_bindless_texture GL_ARB_buffer_storage GL_ARB_clear_texture GL_ARB_enhanced_layouts GL_ARB_indirect_parameters GL_ARB_multi_bind GL_ARB_query_buffer_object GL_ARB_seamless_cubemap_per_texture GL_ARB_shader_draw_parameters GL_ARB_shader_group_vote GL_ARB_sparse_texture GL_ARB_texture_mirror_clamp_to_edge GL_ARB_texture_stencil8 GL_ARB_vertex_type_10f_11f_11f_rev GL_EXT_shader_integer_mix GL_EXT_timer_query GL_KHR_blend_equation_advanced GL_NV_shader_atomic_int64 GL_ARB_clip_control GL_ARB_conditional_render_inverted GL_ARB_cull_distance GL_ARB_derivative_control GL_ARB_direct_state_access GL_ARB_get_texture_sub_image GL_ARB_pipeline_statistics_query GL_ARB_shader_texture_image_samples GL_ARB_sparse_buffer GL_ARB_texture_barrier GL_ARB_transform_feedback_overflow_query GL_EXT_polygon_offset_clamp GL_KHR_robust_buffer_access_behavior GL_KHR_robustness GL_OVR_multiview GL_ARB_parallel_shader_compile GL_ARB_sample_locations GL_ARB_shader_atomic_counter_ops GL_ARB_shader_ballot GL_ARB_shader_clock GL_ARB_shader_viewport_layer_array GL_ARB_texture_filter_minmax GL_EXT_texture_sRGB_R8 GL_EXT_texture_sRGB_RG8 GL_KHR_no_error GL_OVR_multiview2 GL_ARB_gl_spirv GL_EXT_memory_object GL_EXT_memory_object_win32 GL_EXT_semaphore GL_EXT_semaphore_win32 GL_AMD_gpu_shader_int16 GL_ARB_polygon_offset_clamp GL_ARB_spirv_extensions GL_ARB_texture_filter_anisotropic GL_EXT_texture_compression_bptc GL_KHR_parallel_shader_compile GL_KHR_shader_subgroup GL_EXT_nonuniform_qualifier GL_NV_timeline_semaphore
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