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Eliza36339914cvnn
Participant
Mar 26, 2024 7:07 PM UTC
Answered

People Masking

I was able to use the people masking feauture a few months ago and loved it. Now, I get this error when trying to use it: "Your computer does not have enough graphics memory to support this feature." I have no idea what this means. My computer is a 2019 Macbook pro, Intel Iris Plus Graphics 655 1536 MB; anyone have any suggestions?? I reached out to virtual assistant on Adobe and they said to install an older version of Lightroom Classic. I've re-installed about 5 older versions and none of them allow me to use the people masking feature 😞 

 

Any adivce is MUCH appreciated!!! 

 

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JohanElzenga
JohanElzengaCorrect answer
Community Expert
Mar 27, 2024 2:13 PM UTC
quote

Thank you! Any way I can fix this without having to buy a new computer? 


By @Eliza36339914cvnn

 

Obviously not.

 

-- Johan W. Elzenga
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8 replies

JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
Mar 26, 2024 10:01 PM UTC

With each update Lightroom gets more demanding about the GPU, because it makes more use of the GPU. Your built-in Intel GPU has only 1.5 GB of memory and that is below the minimum specs now.

 

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-- Johan W. Elzenga
    Eliza36339914cvnnAuthor
    Participant
    Mar 27, 2024 1:10 PM UTC

    Thank you! Any way I can fix this without having to buy a new computer? 

    Translate
    JohanElzenga
    Community Expert
    JohanElzengaCommunity ExpertCorrect answer
    Community Expert
    Mar 27, 2024 2:13 PM UTC
    quote

    Thank you! Any way I can fix this without having to buy a new computer? 


    By @Eliza36339914cvnn

     

    Obviously not.

     

    Translate
    -- Johan W. Elzenga
      GoldingD
      GoldingD
      Legend
      Mar 26, 2024 7:49 PM UTC

      Please post your System Information as Lightroom Classic (LrC) reports it. In LrC click on Help, then System Info, then Copy. Paste that information into a reply. Please present all information from first line down to and including Plug-in Info. Info after Plug-in info can be cut out as that is just so much dead space to us non-Techs and it takes up vast amounts of scroll space making the reply less readable and less likely that others will bother with your post.

       

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        GoldingD
        GoldingD
        Legend
        Mar 26, 2024 7:51 PM UTC

        How is my inquiry the correct answer? 

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