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phil.maly
Known Participant
August 4, 2025
Question

People View loads partially and freezes Lightroom Classic

  • August 4, 2025
  • 2 replies
  • 455 views

Recently my LrC was frequently freezing for a few seconds because I haven't updated my previews and scrolling through them was a pain.

After recreating standard previews for all my pictures, I realized that I haven't update the people's list for a while. I updated the proposed suggestions but when all proposed faces were confirmed, not all had a preview.

So then I tried to "Find Faces Again", folder by folder (each folder contains pictures for 1 year). I worked quite well for all folder with less than 500 pictures. But now after finding faces again in a folder with 1200 pictures, once the fetching is completed, I go into the People's view and not all images show a preview but mostly LrC hangs / freezes and I can't complete the work.

 

I'm running LrC 14.4 with Camera Raw 17.4 on a Windows 11 PC with 32 Gb RAM and an NVidia GeForce GTX 1660 GPU and a RYZEN 7 3800X CPU. 

 

Please help, I'm getting desperate

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
August 29, 2025

Hi @phil.maly,

 

I wanted to follow up on your case. Our technical support lead attempted to reach out to the phone number associated with your account, but wasn’t able to connect.

 

To address this adequately, they’ve created a new case for you under the reference ADB-41420838-N9W6. An email has also been sent, and the team will follow up with you.

 

Please keep an eye on your Phone and inbox, and if you don’t see the email, check your spam/junk folder just in case.

 

Best,

Anshul Saini

P
phil.malyAuthor
Known Participant
August 29, 2025

Hi @Anshul_Saini 

Sorry if I missed the call but I get so many spam calls outside of Switzerland that usually I don't reply. If need be, people can leave me a voicemail and I will return the call.

But I received an email with precise instructions and already send my LrC files, logs and system informations back for the technical support to investigate.

Thanks so much for your active follow up. Much appreciated.

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    August 29, 2025

    Hi @phil.maly,

     

    Thanks for confirming. I'm glad to hear you’ve already shared your catalog files, logs, and system information with the technical support team.

     

    Just to note, our support calls use secured random numbers, so you won’t be able to call back directly if you miss one. If you have any updates to share or get stuck at any point in the process, please reply to the support email you’ve received, or feel free to @ mention me here in the community. I’ll be notified and can check in with the team on your behalf.

     

    We truly hope this gets resolved for you quickly.

     

    Best,
    Anshul Saini

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 4, 2025

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



    <"moved from using the community bugs">
      Claire H.
      Community Manager
      Claire H.Community Manager
      Community Manager
      August 8, 2025

      Hi @phil.maly, Thanks for sharing the details! Let's try a few things that may help improve performance and resolve the missing previews in People view:

      1. Render 1:1 Previews for the folder before using People view. This can reduce lag and improve preview loading.

      2. Disable GPU Acceleration in Preferences > Performance to rule out GPU-related freezes.

      3. Update your GPU drivers directly from NVIDIA’s site to ensure compatibility.

      4. Keep your catalog and preview files on a fast local SSD and avoid using network drives.

      5. Free up system resources by closing background apps and ensuring sufficient disk space.

       

      If the issue persists, try running “Find Faces Again” on smaller batches of images to avoid overloading the system, and we can continue to troubleshoot the issue. I hope this helps! ^CH

      P
      phil.malyAuthor
      Known Participant
      August 11, 2025

      Dear Claire, I already went through all these steps. My NVidia GPU drivers are up-to-date like the rest of my system. My LrC data is stored on a dedicated local SSD.

      I contacted Adobe support last week and we tried also disabling the GPU but without any changes. We spent quite some times with your agent without any luck.

      You can refer to ticket number ADB-41083804-V8W7 for more details. Ultimately, I was asked to migrate my catalogue to a new one. I tried it without success either.

      My photo library is composed of over 70'000 images and 1,8Tb of data. I followed the migration instuctions and it lasted for almost 3 days to export all images, recreate the previews and smartpreviews. When it was almost completed, at the stage when normally the new catalog files are created it stopped with the following message: "Lightroom was unable to export the catalog due to an unexpected failure".

      I then tried something else, ie. creating a new empty catalog and importing my current catalog into the new one. Here again the process failed with the following error: "Lightroom could not import this catalog because of an unknown error".

      My conclusion is that my catalog is somehow corrupt but the corruption is not detected by LrC. It causes performance issues and I would like to know how to fix that.

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