Participating Frequently

Question

Permission errors

Forum|Forum|5 years ago
April 4, 2020
4 replies
1038 views

Lightroom Classic not working due to permission errors. I recently purchased a new MacBookPro. I downloaded and launched Ps, Il, Id, and, Br with no problems. However I am having problems launching Lr. I first get "Lightroom encountered user perission issues." Followed by "An internal error has occured. Cannot create the required folder: /User/carlos/Library/Application Support/Adobe/Lightroom/Keyword Sets." Then "An error occurred when attempting to change modules." I have install all my other applications with no problems.

I have removed Lr using the removal app several times and relaunch my laptop each time with no success. Please help. Thank you.

Carlos

macOS Catalina v 10.15.4

MacBook Pro 16-inch 2019

This topic has been closed for replies.

S

Stephanie J B

Participant

I am having the same issue as Carlos. When I launch LR I get the same errors. In my privacy all I see under LR is Documents folder. This is my first Mac so please be patient.

J

Jao vdL

Community Expert

arlos solved this by removing the Lightroom folder from his user account's Library folder and having Lightroom recreate it. It is probably a simple permissions issue on that folder. So what you do is in Finder hit command-shift-G. In the dialog that pops up paste "~/Library/Application Support/Adobe/" (without the quotes) and find the folder called Lightroom. Do a get info (command-I) on that folder and make sure it says that you have read and write access to it. Click the padlock and authenticate and enable read and write to your user if it wasn't already. Then click the little gear below the permissions box and select "Apply to enclosed items".

S

Stephanie J B

Participant

I think I fixed it. I finnally found the Lightroom folder amd saw that my user was not listed in permissions. I added my user into the list and gave read/write. This seemed to fix to fix things. I will experiment and make sure. Thanks for the quick reply.

GoldingD

Legend

Also see "Troubleshoot user account permissions" in:

https://helpx.adobe.com/lightroom-classic/kb/lightroom-basic-troubleshooting-fix-most-issues.html#Troubleshootuseraccountpermissions

DdeGannes

Community Expert

Check the following from the Apple menu, System preferences > Security & Privacy ensure all the boxes are selected. See the screen capture.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.

C

carloscast1Author

Participating Frequently

Well my permissions problem has returned. Here is my Security & Privacy screen shot. How do I allow the other items to be also available? I noticed that several other apps have Docments Folder and Desktop Folder also checked.

GoldingD

Legend

The missing boxes are added as the application attemts to use the drives/resources in question

dj_paige

Legend

Do you have write permission to the folder stated?

Photoshop, Bridge, etc. are irrelevant here.

C

carloscast1Author

Participating Frequently

dj,

I can't seem to get to the "Keyword Sets" folder. The path ends at /Lightroom/Modules/XRITE Checker....Irplugin". I am also using Go>Go to Folder with no success.

Carlos

C

carloscast1Author

Participating Frequently

Solved. So it seems that the Lr removal program leaves the Lightroom Folder in place. I removed the folder and reinstall, again. Restarted, again. And reinstalled, again. And Voilà. It's all good. dj thank you for taking time to help me out.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded