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aru_lalala
aru_lalala
Participant
Jul 19, 2025 9:23 PM UTC
Question

Personenerkennung

Hallo zusammen

Ich bin verzweifelt, weil Lightroom Classic nicht mehr Personen bzw. Motive erkennen kann über die Maskenfunktion. Leider kenne ich mich technisch nicht so gut aus und habe schon diverse Updates und Neustarts versucht, jedoch kein Erfolg. Kann mir jemand konkret weiterhelfen? Ich möchte herausfinden, was genau der Fehler ist.

 

Lieben Dank im Voraus für eure Unterstützung.

 

LG Aru

5 replies

beatrice_5066
Participant
Aug 31, 2025 10:40 AM UTC

Ich habe genau das gleiche Problem seitdem ich die aktuellste Version 14.5.1 installiert habe. Preferences habe ich zurückgesetzt. Gibt es eine Lösung? Ich bin leider auch ziemlich verzweifelt, zumal ich gerade erst das Abo erneuert habe 😞

 

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johnrellis
johnrellis
Legend
Aug 31, 2025 4:09 PM UTC

@beatrice_5066: "DirectX: NVIDIA GeForce GTX 960M (24.21.13.9901)

Dedizierter GPU-Speicher, der von Lightroom verwendet wird: 237,6MB / 2010,0MB (11%)"

 

That graphics driver is seven years old. Update to the latest one by going directly to Nvidia.com:

https://www.nvidia.com/en-us/drivers/details/253163/

 

(Note to others: There is no Studio driver for that GPU.)

 

Your graphics processor (GPU) is seven years old and barely meets the system requirements for the AI masking commands.

 

If updating the graphics driver doesn't help, then disable the the Intel integrated GPU as recommended by Adobe; see steps 5 - 6 of solution 4:

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4

 

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    johnrellis
    johnrellis
    Legend
    Jul 20, 2025 12:19 AM UTC

    If resetting preferences doesn't help, do the LR menu command Help > System Info and copy/paste the entire contents here so we can see exactly which versions of hardware and software LR thinks you're running and important LR options that are set.

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    Claire H.
    Community Manager
    Claire H.Community Manager
    Community Manager
    Aug 20, 2025 10:44 PM UTC

    Hi @aru_lalala, I'm just checking in to see if the suggestion helped or if you are still running into this issue? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

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    KR Seals
    Community Expert
    KR SealsCommunity Expert
    Community Expert
    Jul 19, 2025 11:11 PM UTC

    Try resetting the Lightroom Classic preferences. That often works when Lightroom Classic starts doing unusual things.

    The preferences do not get reset with an uninstall and reinstall.

     

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