Photos are no longer referenced and Folders display is empty.

Question

Hello, I am using Lightroom Classic on MacOS. I added some photos to my catalog and at some point it stopped building previews. I tried forcing it, etc. but nothing.
 
Now I noticed that the Folders panel on the left is empty. When I try to add a folder where referenced photos are, nothing happens. When I right click on a photo, the option to Show in Finder is greyed out.
 
What can I do here? Really frustrated!
 
Thanks!

{Thread title updated by moderator}

Sameer K · Answer

Hi Antonio,

Thanks for reaching out with the details. I'd love to help you figure this out.

Could you please share the version of Lightroom Classic & the macOS you are working on? Does this happen after a series of steps or tasks or from the launch?

If you are working on macOS 12.3 & above, please try the following steps.

Check this thread and ensure Lightroom Classic is added under Full Disk Access & Accessibility in the macOS preferences: https://community.adobe.com/t5/lightroom-classic-discussions/quick-tips-how-to-give-full-disk-access...
Try to reset Lightroom Classic's preferences by following the steps in this article (I prefer using method 2): https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

If this does not help, the issue could be related to this specific catalog which could potentially be damaged. We can bring everything from an existing & probably damaged catalog to a new catalog.

Copy the primary catalog in question and place it on your computer's desktop.

Go to File > New Catalog or press the OPT (macOS) when launching Lightroom Classic.
Choose the option to create a new catalog and create a new one on the internal drive.

In the new catalog, head to File > Import from Another Catalog, as shown below.

Proceed with merging the (potentially) corrupted catalog into the newly made, internal storage-based catalog.

For more help via video-based steps, check here. See Merging individual catalogs into a master catalog.

Let us know how it goes from here,

Thanks!
Sameer K

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