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Skorp1on
Participant
July 31, 2024
Answered

Photos stuck loading since dxo pure raw 4 update

  • July 31, 2024
  • 4 replies
  • 1492 views

Hi all

 

please help as I'm at a loss.

 

everything was working fine until I upgraded to dxo pure raw 4. I used the Lightroom plug in to process 12 photos. All successfully completed. Then went back in Lightroom to view the photos to find them photos plus others stuck loading like in the picture. All greyed out. It's been like that for days not moving. 

please help. I have tried everything I can think of. I reinstalled Lightroom and plugins. Turned MacBook on and off. Updated everything. 

my next step is to start another catalog.

 

thanks

 

chris

 

This topic has been closed for replies.
Correct answer Per Berntsen

This icon means that the image is included in a Sync collection

 

This icon means that LrC is checking if the previews are current, building new previews, or waiting for a better quality thumbnail to load. So you probably have a corrupted Library preview cache, and the usual fix is to delete it.

Go to Edit > Catalog settings (might be in the Lightroom menu on a Mac)

Click the show button on the right, which will open a Finder window with the catalog folder.

 

 

Close LrC, then delete the file whose name ends with Previews.lrdata  Do not delete anything else.

Now launch LrC, and previews will rebuild as you browse folders in Library.

You can also click on All photographs in the Catalog panel, select all, and go to Library > Previews > Build standard size previews. This will take some time, so you might want to let the computer do this overnight.

See also https://community.adobe.com/t5/lightroom-classic-discussions/problems-with-photo-previews-library-module/m-p/14767950#M373750

4 replies

Per Berntsen
Community Expert
Per BerntsenCommunity ExpertCorrect answer
Community Expert
July 31, 2024

This icon means that the image is included in a Sync collection

 

This icon means that LrC is checking if the previews are current, building new previews, or waiting for a better quality thumbnail to load. So you probably have a corrupted Library preview cache, and the usual fix is to delete it.

Go to Edit > Catalog settings (might be in the Lightroom menu on a Mac)

Click the show button on the right, which will open a Finder window with the catalog folder.

 

 

Close LrC, then delete the file whose name ends with Previews.lrdata  Do not delete anything else.

Now launch LrC, and previews will rebuild as you browse folders in Library.

You can also click on All photographs in the Catalog panel, select all, and go to Library > Previews > Build standard size previews. This will take some time, so you might want to let the computer do this overnight.

See also https://community.adobe.com/t5/lightroom-classic-discussions/problems-with-photo-previews-library-module/m-p/14767950#M373750

    S
    Skorp1onAuthor
    Participant
    July 31, 2024

    Thanks you are a life saver.. that sorted the problem. Much appreciated. 

    GoldingD
    GoldingD
    Legend
    July 31, 2024

    By the way, I do not see this mentioned above. When you select one of those images returned back to LrC, when you click on it, does it:

     

    • Show up in a Loupe View in the Library Module?
    • show up in the Loupe view in the Develop Module?

     

    GoldingD
    GoldingD
    Legend
    July 31, 2024

    Are you perhaps using embedded previews, and is DxO/LrC having issues with that?

     

     

     

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    July 31, 2024

    Only a thought. The image file that's generate in PureRAW are normally are relatively large. Is it possible the it will only take some time until the preview is generated?

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
    S
    Skorp1onAuthor
    Participant
    July 31, 2024

    Hi 

     

    thanks for reply. I have been using pure raw for a while and yes it does create a large file but it's been ok in the past. Literally as soon as I upgraded to version 4 I'm having this error. It's been on for a few days and not budged. Also some files that were ok before and not had any processing done are stuck loading. And they are a lot less in file size 

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