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P
PhotoStudio Perrier
Participant
May 27, 2024
Question

Plantages récurrents de Lightroom classic depuis quelque temps

  • May 27, 2024
  • 2 replies
  • 450 views

Depuis plusieurs jours (semaines - je ne me rends plus bien compte), Lightroom Classic plante de manière innatendue, sans réelle relation avec une quelconque surcharge de traitement...

Je n'ai jamais connu cette situation auparavant, parfois des lenteurs lorsque je poussais un peu les choses, mais depuis un moment, Lightroom plante littéralement sans aucun avertissement ni message d'erreur. Et lorsque je relance, aucun message particulier non plus.

Je précise que les applis Adobe sont constamment à jour...

Rencontrez-vous ce type de problème également ?

 

Windows 10

AMD Ryzen 5 3600 6-Core Processor 3.95 GHz

32,0 Go RAM

NVIDIA Quadro P400

Version 13.3 de LrC

This topic has been closed for replies.

2 replies

dj_paige
dj_paige
Legend
May 27, 2024

Your video card is 7 years old, and most likely is unable to handle the increased load put on the GPU by Lightroom C.assic 13.x

 

Step 1: Make sure the driver for the GPU is up to date. If that doesn't work then unfortunately for you, the next step probably  is

Step 2: purchase and install a newer and much more powerful GPU (if it will run in your computer with your OS and motherboard, check the requirements). An Nvidia RTX 3060 or RTX 4060 will be fine.

    P
    PhotoStudio PerrierAuthor
    Participant
    May 28, 2024

    Thank you very much...
    I feared this type of response, but you have to make up your mind.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    May 27, 2024

    We’ve reviewed the email address you use with this forum and find no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe’s? Microsoft’s? Apple’s?

     

    Rikk Flohr: Adobe Photography Org
      P
      PhotoStudio PerrierAuthor
      Participant
      May 28, 2024

      Dear Rikk,
      This is exactly what I explained in my first intervention: I don't even have a crash message... LrC closes without a message and I then don't have access to the usual bug report...
      In fact, it's like I closed LrC by myself

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      May 28, 2024

      Given that, it sounds like a OS hardware crash and not an application crash. 
      I would refer you to Microsoft's error logging to see if any tangible clues are left behind. 

      Rikk Flohr: Adobe Photography Org
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