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BrenR1958
BrenR1958
Inspiring
March 8, 2019
Answered

Preferences - Can't open

  • March 8, 2019
  • 1 reply
  • 489 views

Every time I got to edit preferences in Lightroom Classic.. it comes up Not responding and I have to restart Lightroom.  Have tried everything, but I still can't open the Preferences options.

This topic has been closed for replies.
Correct answer Per Berntsen

The preferences file is probably corrupted, so try deleting it. Lighroom will create a new preferences file on the next launch.

Close Lightroom, then use the File explorer and go to

C:\Users\[your user name]\AppData\Roaming\Adobe\Lightroom\Preferences

Delete the file named Lightroom Classic CC 7 Preferences.agprefs – then launch Lightroom.

1 reply

Per Berntsen
Community Expert
Per BerntsenCommunity Expert
Community Expert
March 8, 2019

Do you have other problems as well – like for instance images not displaying in Develop, or displaying with wrong colors?

And are you on Mac or Windows?

BrenR1958
BrenR1958Author
Inspiring
March 8, 2019

Hi everything else seems to be working OK, and I'm using Windows 10, which is up to date.

Per Berntsen
Community Expert
Per BerntsenCommunity ExpertCorrect answer
Community Expert
March 8, 2019

The preferences file is probably corrupted, so try deleting it. Lighroom will create a new preferences file on the next launch.

Close Lightroom, then use the File explorer and go to

C:\Users\[your user name]\AppData\Roaming\Adobe\Lightroom\Preferences

Delete the file named Lightroom Classic CC 7 Preferences.agprefs – then launch Lightroom.

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