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gregw822
Participating Frequently
May 10, 2021
Question

Preview unavailable

  • May 10, 2021
  • 2 replies
  • 4522 views

This seems to be a longstanding problem. I'm getting that "Preview unavailable for this file" message.

 

Here are the data from Help/System Info:

 

Lightroom Classic version: 10.2 [ 202103041821-226a1211 ]
License: Creative Cloud
Language setting: en-US
Operating system: Mac OS 10
Version: 10.16.0 [20E241]
Application architecture: x64
Logical processor count: 4
Processor speed: 3.5 GHz
SqLite Version: 3.34.0
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 229.5 MB (2.8%)
Virtual memory used by Lightroom: 7,758.6 MB
Memory cache size: 52.1MB
Internal Camera Raw version: 13.2 [ 738 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 120MB / 4095MB (2%)
Camera Raw real memory: 122MB / 8192MB (1%)
Displays: 1) 5120x2880

Graphics Processor Info:
Metal: AMD Radeon Pro 575

    This topic has been closed for replies.

    2 replies

    TheDigitalDog
    TheDigitalDog
    Inspiring
    May 10, 2021

    First, try using the free Adobe DNG converter and convert to DNG, any better?:

    https://community.adobe.com/t5/lightroom-classic/quot-preview-unavailable-for-this-file-quot-sony-arw-help/m-p/10424109

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    G
    gregw822Author
    Participating Frequently
    May 10, 2021

    I had a support guy from Adobe online this morniung. He spent more than an hour tracking down the problem, which he said came about because the newest version of LRC haas differnt permission functions. I had to give the tech access to my computer, and I watched as he went through Security & Priacy/Privacy/Files and Folders to give full access to LRC, PS and Bridge. Upon reestart, the import woerked fine. I'm not entirely sure that's all he did. It took a bit of poking around before he was able to work it out. It was good to actually have the problem solved rather than find a work around. 

    johnrellis
    johnrellis
    Legend
    May 11, 2021

    Glad you got it resolved.

    johnrellis
    johnrellis
    Legend
    May 10, 2021

    I assume you're seeing that message on grey thumbnails in the Import window?  What is the exact file type and camera model of the photo or video you're trying to import?

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