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glenm26298512
Participant
April 7, 2019
Answered

"preview unavailable for this file" Sony .arw HELP!!

  • April 7, 2019
  • 3 replies
  • 13665 views

When I try to import Sony raw files from A7iii it brings up "preview unavailable for this file". I have updated everything to the latest lightroom cc 2.2.1, cc classic 8.2.1, photoshop 20.0.4 and camera raw 11.2.1. The files will not import to lightroom. They will open on my iMac desktop but not to my MacBook. Any ideas?

This topic has been closed for replies.
Correct answer johnrellis

The Sony A7 III requires LR 7.3 or later.  Update your LR CC 2015.12 to LR Classic 8.2.1 by doing Help > Updates.

3 replies

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Dazzling_warmthB837
Participant
February 20, 2020

Hello, I have exactly the same problem when importing files from my Sony A7III ("preview unavailable for this file").

I have just updated the version but no changes.

Lightroom version: CC 2015 [1014445]
License: Creative Cloud
Operating system: Mac OS 10
Version: 10.15 [3]
Application architecture: x64
Logical processor count: 4
Processor speed: 2,9 GHz
Built-in memory: 8 192,0 MB
Real memory available to Lightroom: 8 192,0 MB
Real memory used by Lightroom: 390,5 MB (4,7%)
Virtual memory used by Lightroom: 3 093,9 MB
Memory cache size: 0,0 MB
Maximum thread count used by Camera Raw: 2
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Displays: 1) 2880x1800

Graphics Processor Info:
Intel(R) Iris(TM) Graphics 550

Check OpenGL support: Passed
Vendor: Intel Inc.
Version: 4.1 INTEL-14.4.23
Renderer: Intel(R) Iris(TM) Graphics 550
LanguageVersion: 4.10

 

GoldingD
GoldingD
Legend
April 9, 2019

humor us, on the effected computer, in lightroom, click on help, click on system information, click on copy, paste first 12 lines in response.

G
glenm26298512Author
Participant
April 9, 2019

Is this where I end up looking stupid and not seeing something obvious? lol

Lightroom version: CC 2015.12 [ 1125239 ]

License: Creative Cloud

Operating system: Mac OS 10

Version: 10.14 [0]

Application architecture: x64

Logical processor count: 4

Processor speed: 2.7 GHz

Built-in memory: 8,192.0 MB

Real memory available to Lightroom: 8,192.0 MB

Real memory used by Lightroom: 502.5 MB (6.1%)

Virtual memory used by Lightroom: 3,060.1 MB

Memory cache size: 0.0MB / 1,856.4MB (0.0%)

johnrellis
johnrellisCorrect answer
Legend
April 9, 2019

The Sony A7 III requires LR 7.3 or later.  Update your LR CC 2015.12 to LR Classic 8.2.1 by doing Help > Updates.

johnrellis
johnrellis
Legend
April 8, 2019

First, triplecheck you have 8.2.1 installed by doing the menu command Help > System Info.   The Creative Cloud app is notorious for fooling people into thinking they have "the latest".

G
glenm26298512Author
Participant
April 8, 2019

Thanks for the reply John. All apps are definitely updated and my system is also running the latest MacOS Mojave. All specs on my MacBook meet the requirements also.

johnrellis
johnrellis
Legend
April 9, 2019

If you upload one of the problem files to Dropbox or similar and post the sharing link here, we can see if the problem occurs on another LR installation. That will narrow down whether the problem is with the file itself or your hardware or LR installation.

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