Skip to main content
ama147
ama147
Participant
Aug 19, 2024 3:06 PM UTC
Question

Preview Unavailable - Sony A7R5

Hi All - Previews are unavailable and when I go to import files from my A7RV it says import operations were not performed and that the files appear to be damaged or corrupted. 

 

I assume this is because the recent LR update doesn't support the A7RV but I could be wrong. Anyone have an idea of how to solve this issue or how long Adobe takes to release an update for the A7RV?

 

Thanks in advance for any help!

 

This topic is closed to new replies. Start a new post to keep the conversation going.

3 replies

dj_paige
dj_paige
Legend
Aug 19, 2024 3:22 PM UTC

... and that the files appear to be damaged or corrupted. 

 

The other explanation is that the files are damaged and can't be read. This could be a bad camera card (most likely possibility) although bad hardware (card reader, hard disk malfunction, etc.) could also cause this.

Translate
JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
Aug 19, 2024 3:15 PM UTC

Of course the latest update supports the Sony A7RV. Once a camera is supported, any update supports it too. I have no problems importing images or videos from that camera. Check that Lightroom Classic has a the permissions it needs. Maybe the update did reset that. See Quick Tips: How to give Full Disk Access to Lightroom Classic on macOS

 

Translate
-- Johan W. Elzenga
ama147
ama147Author
Participant
Aug 19, 2024 3:19 PM UTC

Thanks Johan! Will have a look now. 

 

The files upload on my other computer which is running the older software, so a permission issue could be the fix. 

Translate
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices