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Hanzi52
Participant
May 11, 2025
Answered

Problem importing images

  • May 11, 2025
  • 1 reply
  • 431 views

Problem in Lighroom Classic, when importing images from camera. After importing program  stops showing file name, capture time, flags and thumbnail badges in grid view.  Rotation arrows and index number are visible.  Loupe view does not either show any information. Program cannot show any keyword tags. Tag box shows only text ”working…”. This happens to all images in catalog, not only the imported ones. Develop works normally.  Only way to get them back is closing and starting the program again. I wonder, is my catalog too big, because there is 167000 images.

The problem has been about 2-3 months. The last update didn´t fix it.

System Info:

Lightroom Classic version: 14.3.1 [ 202505061331-b063faef ]

License: Creative Cloud

Language setting: en

Operating system: Windows 10 - Home Premium Edition

Version: 10.0.19045

Correct answer johnrellis

"I wonder, is my catalog too big, because there is 167000 images."

 

No, there are many who run with much larger catalogs. 

 

As a next step, try deleting the Helper.lrdata folder:

a) Do Catalog Settings > General > Show to open Finder / File Explorer on the current catalog folder.
b) Exit LR.
c) In that folder, delete the folder "<catalog> Helper.lrdata".
d) Restart LR, and it will rebuild the folder.

The Helper.lrdata folder caches information about metadata, keywords, folders, collections, and other things to speed the performance of LR and it can sometimes get corrupted. In recent versions, LR has used it more heavily to improve the speed of displaying metadata, and there have been a fair number of bugs with it.

1 reply

johnrellis
johnrellis
Legend
May 12, 2025

"DirectX: NVIDIA GeForce GTX 1660 Ti (32.0.15.6094)"

 

That graphics driver is 9 months old. It may not be causing your issue, but the first step is always to update to the latest Nvidia Studio driver:

https://www.nvidia.com/en-us/drivers/details/243340/

H
Hanzi52Author
Participant
May 25, 2025

Thanks. I updated driver, but the problem stays.

johnrellis
johnrellisCorrect answer
Legend
May 26, 2025

"I wonder, is my catalog too big, because there is 167000 images."

 

No, there are many who run with much larger catalogs. 

 

As a next step, try deleting the Helper.lrdata folder:

a) Do Catalog Settings > General > Show to open Finder / File Explorer on the current catalog folder.
b) Exit LR.
c) In that folder, delete the folder "<catalog> Helper.lrdata".
d) Restart LR, and it will rebuild the folder.

The Helper.lrdata folder caches information about metadata, keywords, folders, collections, and other things to speed the performance of LR and it can sometimes get corrupted. In recent versions, LR has used it more heavily to improve the speed of displaying metadata, and there have been a fair number of bugs with it.

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