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DdeGannes
Community Expert
DdeGannesCommunity Expert
Community Expert
September 16, 2025
Answered

Problem making change to LrC Preferences in Lightroom Sync tab.

  • September 16, 2025
  • 1 reply
  • 835 views

I am having a problem with where the Sync Images are being stored on my Win laptop computer ( LrC 14.5,1, Win 11 see info. On my Signature below).

The info in the LrC Preferences shows an incorrect file path ( I believe this path was inherited from a Catalog I was using on my iMac ).

When I attempted to make a change to a new location on my Win laptop a popup indicates to copy the existing data this fails as the data was sent on a path that does not exist.

I am thinking of using the Delete All Sync Data option, but I am unsure.

Any Ideas? 
See the screen captures below

 

Correct answer DdeGannes

Ok, I guess that is the best option at this stage.

The only backup I have is LrC 13.3 that was automatically created when that update took place.  Thanks for the help.
I was thinking of using that Catalog to boot and see if I can change the location of the Mobile data in the Preferences file.

 


@JohanElzenga , Got things sorted out on a chat with Adobe Support. Had a 2 hour session with two agents one worked for about 15 or 20;minutes then he passed it to a more senior agent who sorted it out eventually. He went through all the things we tried then eventually reset preferences and made changes in multiple files before he got things fixed. 
I hope I do not have to go through all the stress with LrC 15.0 next month.

 

1 reply

DdeGannes
Community Expert
DdeGannesCommunity ExpertAuthor
Community Expert
September 16, 2025

Just clarifying I am attempting to Sync the images to an external drive, D://My Pictures/Mobile Photos.

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
JohanElzenga
Community Expert
JohanElzengaCommunity Expert
Community Expert
September 16, 2025

Try this: First relink that Mac folder (using 'Find Missing Folder') to the corresponding folder on the PC. Then change the preference settings. Another option should be to click 'Cancel', so Lightroom does not try to move the existing images (no idea why that dialog does not have a 'Do not move' button).

 

-- Johan W. Elzenga
DdeGannes
Community Expert
DdeGannesCommunity ExpertAuthor
Community Expert
September 16, 2025

Thanks for the thoughts, My iMac is limited to LrC 12.5 so I changed Syncing to the PC since the release of LrC 13.

It's almost two years since and there have been multiple changes to LrC specifically how Syncing to the Cloud, Upgrading of the Catalog and the application to AI functionality Denoise etc.

I have purged / deleted all the DNG files created with the earlier LrC application from the Catalog and replaced them with the new process. I do not wish the copy info from the iMac.

 

I will try the second option and see if that helps.

Will give an update later this afternoon.

 

Regards, Denis: iMac 27” mid-2015, macOS 11.7.10 Big Sur; 2TB SSD, 24 GB Ram, GPU 2 GB; LrC 12.5,; Lr 6.5, PS 24.7,; ACR 15.5,; (also Laptop Win 11, ver 24H2, LrC 15.0.1, PS 27.0; ) Camera Oly OM-D E-M1.
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