Inspiring

Answered

Problem printing w/LrC 12.5 and MacOS Ventura 13.5.2

Forum|Forum|2 years ago
September 17, 2023
3 replies
1022 views

Hi... I'm trying to print from LrC 12.5 to a Canon Pro-10 with MacOS Ventura 13.5.2. I've been printing fine for a while, and "suddenly" I'm having issues. I'm not sure what has changed, other some MacOS updates. But I don't know at what point the problem started.

I'm trying to print a simple 5x7 print from an image that is 1938x2713 resolution. I've tried borderless and with border, and in both cases I get a postage-stamp sized image in the upper-left hand corner of the paper. Sample is attached. This also happens with 4x6.

The image in the Print module looks like it's correct. Screen shot attached.

I updated the printer drivers to the most recent on the Canon website (16.70.0.0) and the printer firmware is also current (2.031)

I have no problems printing from Photoshop 2024.

I'm hoping I'm doing something stupid... any ideas?

Thanks!

-Eric

macOS

This topic has been closed for replies.

Correct answer erflink

Bzzzzzt...! Time's up! The correct answer was given in the KelbyOne community forums.

And the answer is: The setting Print Settings..→Paper Handling..→Scale To Fit Paper Size was turned *off*. Turning it on fixed the problem. Now, why this caused the image to print in a tiny corner of the paper is beyond me, as Page Settings, Scaling was already at 100%.

erflinkAuthorCorrect answer

Inspiring

Bzzzzzt...! Time's up! The correct answer was given in the KelbyOne community forums.

And the answer is: The setting Print Settings..→Paper Handling..→Scale To Fit Paper Size was turned *off*. Turning it on fixed the problem. Now, why this caused the image to print in a tiny corner of the paper is beyond me, as Page Settings, Scaling was already at 100%.

erflinkAuthor

Inspiring

Another data point: I have no issues printing with On1 Photo Raw 2023 either.

Suzanne Mathia

Community Expert

I just noticed that the Page Setup interface changed with Ventura. Did you update the Page Setp for the correct paper size?

.....Suzanne Mathia

erflinkAuthor

Inspiring

Hi Suzanne... Yes, I did notice that difference and set it appropriately... I think. I checked the way the photo appeared on the screen (bordered or borderless) plus the information in the upper right corner, where it says "Paper" and "Printer" whch was my main guide that the settings were corrent.

Plus, I was very happy to see the return of the dogcow!

Thanks for your reply!

Suzanne Mathia

Community Expert

Now Im finding a lot of others reporting your issue on various forums.

https://support.apple.com/guide/mac-help/reset-printing-system-mac-solve-a-problem-mh14001/mac

"Removing all printer presets solved virtually all problems with my Canon Pro-10 and Ventura"

.....Suzanne Mathia

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