Problem syncing photos to Cloud.

Forum|Forum|7 months ago
September 8, 2025
2 replies
409 views

I can't sync my photos from Lightroom Classic installed on Win 10 PC to newly installed Lightroom Mobile. Whenever I upload photos to synced album in LrC it gets cleared on both devices, only an empty folder remains in both apps. Please show me how to solve this issue.

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Radek WierzbickiAuthor

Participating Frequently

@Aleke I also signed out of both apps and can confirm that Mobile syncs to PC but not the other way around. Is there some setting or action in Lightroom Classic that I perform to reestablish the syncronization?

Sameer K

Community Manager

Thanks for the updates. Are you certain which images, or collections/albums, are impacted?

Please remove these specific images/collections from sync and wait for Lightroom to process this change. Then, add a few edits or flags to these images to a new Sync collection, or collections. (Give a simple name to these new test collections).

If nothing changes after some time, check Lightroom Web (https://adobe.ly/4eF2E7u) and look for the Deleted Section and the Sync issues tab (if they exist). Emptying both of these has helped in the past. Before emptying these tabs, please ensure you have backups for the images.

After this change, let Lightroom sync and check if it returns to normal.

Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

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Radek WierzbickiAuthor

Participating Frequently

Hi @Sameer K thanks for your suggestions. I already tried that on top of signing out and signing in back. I have created a new album yesterday from which only one photo has synced from PC after signing out and in. Now I deliberately turned on sync on a small album that was previously offline, will do some corrections there and wait what happens. So far no dice. It isn't crucial but would be nice to unclog sooner than later.

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Aleke

Community Manager

Hi @Radek Wierzbicki, welcome to the community!

When you get a chance, could you try logging in to Lightroom Web and check if there are any sync issues? This guide might come in handy: https://adobe.ly/3VBO0aa

Let me know what you find or if you run into anything else!

Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

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Radek WierzbickiAuthor

Participating Frequently

Hi @Aleke thank you for your prompt response. I tried looking for sync errors but there are none on my account. Only the folder was uploaded from LrC to Mobile, not even a single photo passes through.

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