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M
Myroslava99
Participant
February 4, 2023
Question

problem with cancelling subscription

  • February 4, 2023
  • 2 replies
  • 232 views

I want to cancel my Plan Lightroom

I click in my account "manege plan" "cansel plan".   Then I enter the code that came in the mail. 
but after.....
Then it prompts me to change my password.  And then change the password again.  
I want to cancel the plan but it's not possibl.
What I need to do?
 
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2 replies

TheDigitalDog
TheDigitalDog
Inspiring
February 4, 2023

We can't do any of that here, only Adobe personal can so you'll have to contact them directly. 

https://www.adobe.com/about-adobe/contact.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    M
    Myroslava99Author
    Participant
    February 4, 2023

    thank you)

    A
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    February 4, 2023

    Please take a look here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    and here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

     

     

    If this doesn't help you have to contact the Adobe support, because this is a public forum, not the link to Adobe support. Sorry, but we're normal users and we can't help with account and/or payment problems.

    Please click the link below to contact Adobe staff to help.

     

    Be sure to remain signed in with your Adobe ID before accessing the link below.

    You have to allow 'cookies' in your web browser for this to work

    https://helpx.adobe.com/contact.html

     

    Click the chat icon in the lower right and type "agent" to get a human and not the chat bot.

     

    You may also be able to contact Adobe by phone:
    https://helpx.adobe.com/contact/phone.html

     

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
      M
      Myroslava99Author
      Participant
      February 4, 2023

      thanks))

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