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Manuel_Rosello0882
Participant
July 14, 2025
Question

problema con ligtroom

  • July 14, 2025
  • 15 replies
  • 273 views

todo el rato se esta cargando, no puedo editar una foto por que al tocar los cursores o no van o tardan demasiado en hacer lo que les pido, se cierra el progtrama derrepente y no guarda lo que esta editado, tengo la subscripcion al dia, y no es nada facil ponerse en contacto con alguien para que me de una solucion. 

    15 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    September 23, 2026

    Hi ​@Urielac ​@rodrigosoldini ​@Divine_arte652,

     

    Thanks for sharing the screenshot. Since the AI model download is still stuck, let’s try resetting Lightroom Classic’s locally stored AI models.
     

    First, completely quit Lightroom Classic and the Creative Cloud desktop app.
     

    On Windows:

    Press Windows + R, enter:

    %APPDATA%\Adobe\CameraRaw

    Look for the ModelZoo folder and rename it to ModelZoo.old.

    Also check:

    C:\ProgramData\Adobe\CameraRaw\ModelZoo

    If that folder exists, rename it to ModelZoo.old as well.
     

    On macOS:

    Check these locations:

    ~/Library/Application Support/Adobe/CameraRaw/ModelZoo

    /Library/Application Support/Adobe/CameraRaw/ModelZoo

    Rename the ModelZoo folder to ModelZoo.old rather than deleting it, so it can be restored if needed.
     

    Then relaunch Lightroom Classic from the Creative Cloud Desktop app, and try applying the affected preset or using the Remove tool again. Lightroom should re-download or recreate the required AI models.
     

    If it remains stuck at 0%, please let us know if you are still seeing the same message.
     

    Best,
    Anshul Saini

    rodrigosoldini
    Participant
    September 24, 2026

    SIGUE TODO EXACTAMENTE IGUAL 

     

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    September 24, 2026

    Thanks for confirming, @rodrigosoldini. Since the AI model download is still stuck at 0% even after resetting the local AI model files, I’d like to check a couple of things to help us determine whether Lightroom Classic can reach the Adobe services required for these models.

    1. Please check Lightroom on the web

    While signed in with the same Adobe account, please open:

    https://adobe.ly/4hv2bsl

    Let me know whether you can access your Lightroom on the web normally.

    2. First, completely quit Lightroom Classic and the Creative Cloud desktop app. Then, launch the Creative Cloud desktop app by right-clicking it and choosing Run as administrator. From Creative Cloud, launch Lightroom Classic and test the AI model download again. If it is still stuck at 0%, please also try launching Lightroom Classic directly as an administrator. Go to C:\Program Files\Adobe\Lightroom Classic\Lightroom.exe

    Right-click Lightroom.exe > Run as administrator, then test the same preset/Masking/Remove operation again.

    3. In Lightroom Classic, go to Help > System Info > Copy and paste the complete content into your reply.

    Thanks for sticking with the troubleshooting. We already know the local model reset did not resolve it, so these checks should help us narrow down what is preventing Lightroom Classic from obtaining the required AI models.

    Best,
    Anshul Saini

    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    September 19, 2026

    ​@Sameer K Needs to move to the Classic forum please.

    Victoria - The Lightroom Queen
    Victoria Bampton LR Queen
    Community Expert
    Victoria Bampton LR QueenCommunity Expert
    Community Expert
    September 19, 2026

    If you haven’t already done so, try the steps in this post to start: 

    It’s Anshul_Saini’s post a couple of days ago. 

    Victoria - The Lightroom Queen
    Divine_arte652
    Participant
    September 19, 2026

     

    Urielac
    Participant
    August 28, 2026

    Por qué no puedo usar los Ajustes Preestablecidos aun los míos, sale un mensaje de que se están descargando modelos de IA y nunca carga esto me esta atrasando y tampoco me deja usar las herramientas de Quitar (Q) 

      rodrigosoldini
      Participant
      August 28, 2026

      EXACTAMENTE ESTO ME ESTA PASANDO, ME ESTOY VOLVIENDO LOCO, NI GEMINI NI CHAT GPT PUDIERON AYUDARME A RESOLVERLO.

        Claire H.
        Community Manager
        Claire H.Community Manager
        Community Manager
        August 4, 2025

        Hi @Manuel_Rosello0882, I'm just checking in to see if you are still running into this issue? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

        Community Manager
        AlekeCommunity Manager
        Community Manager
        July 14, 2025

        Hi @Manuel_Rosello0882, welcome to the community! Sorry to hear you're running into issues with Lightroom.

        Could you share a few more details about what’s happening? For example, which version of Lightroom are you using? Do the crashes happen after using a specific tool or making certain edits?

        Also, if you’re able to share your System Info, that would be super helpful. You can find it in Photoshop by going to Help > System Info. Just copy the info into a text file and attach it here, or feel free to share it through Google Drive, WeTransfer, or any file-sharing service you prefer.

        Thanks so much!
        Alek

        *(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*
        Aas_Maulana6873
        Participant
        August 5, 2025

        Adobe di hp saya gak bisa di buka ngeloding terus

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