Gerardo318952650zl9

Participant

Question

problema con mascaras

Forum|Forum|2 years ago
August 25, 2023
3 replies
178 views

tengo un problema, no me deja abrin mascaras me dise que hay un error

Windows

This topic has been closed for replies.

Gerardo318952650zl9Author

Participant

Legend

Translation of error message: "Something has gone wrong. An unexpected error has occurred, so the request could not be completed."

"AMD Ryzen 5 4600G with Radeon Graphics"

That error is usually caused by having an out-of-date, buggy graphics driver installed. Try updating your graphics driver by going directly to the manufacturer's web site:
https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-4000-g-series-desktop-processors-radeon-graphics/amd

If that doesn't help, please copy/paste here the entire contents of the LR menu command Help > System Info (don't post a phone pic) -- that will let us see exactly which versions of hardware and software LR thinks you're running.

Also, in the future, see here for how to make screenshots rather than phone pics:

https://www.lightroomqueen.com/community/help/createscreenshot/

Community Expert

Community Expert

In addition, please also post the exact Version of your LrC as well as the specs of your PC, specially of the graphic card.

--- Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems. ---

Gerardo318952650zl9Author

Participant

ligtroom 12.4

Legend

Please post a full-resolution screenshot of the entire LR window, including the error.