Answered

Problema con quitar distractores y eliminación generativa

Forum|Forum|7 months ago
December 29, 2025
5 replies
313 views

Llevo mucho tiempo intentando usar la opcion de quitar distractores y eliminación generativa IA, pero siempre me sale que la eliminación ha fallado y que no se puede hacer la solicitud en este momento y que lo intente mas tarde. Pero seimpre me tira lo mismo. Quisiera apoyo para poder solucionar este problema

Windows

Correct answer johnrellis

That poorly written error message indicates an anti-malware package, a firewall, a router, or a server somewhere on the network path between LR and Adobe's servers has incorrectly blocked the request from LR to Adobe's Firefly servers:

"$$$/Clio/StatusCode/HTTP/Forbidden=Hemos detectado un problema y no podemos completar su solicitud en este momento. Inténtelo de nuevo más tarde."

(This error corresponds to the HTTP 403 Forbidden error code.)

Try these troubleshooting steps:

- Temporarily disable all the firewall/anti-virus/security services on your computer, including Microsoft Defender. If that solves the problem, then add a specific exclusion for LR to the services' rules.

- Connect to another network, preferably one serviced by a different ISP. E.g. a Wifi connection of a neighbor, a coffee shop, work, or your phone's hotspot. Sometimes the routers in these networks block some of LR's requests, especially in authoritarian countries like China.

E

Eduardo_R7209

Me pasa exactamente lo mismo desde hoy. Funcionaba todo perfectamente y ahora tengo ese error continuamente. Utilizo Lightroom Classic 15.1 y no estoy conectado a través de ninguna VPN ni nada extraño. El catálogo lo tengo en local y obviamente tengo conexión a internet sin problemas. He probado a deshabilitar el firewall de Windows y el problema persiste. Alguna idea ??

johnrellis

Legend

@Eduardo_R7209: "I've tried disabling the Windows firewall, but the problem persists."

Connect to another network, preferably one serviced by a different ISP. E.g. a Wifi connection of a neighbor, a coffee shop, work, or your phone's hotspot. Sometimes the routers in these networks block some of LR's requests, especially in authoritarian countries like China.

johnrellisCorrect answer

Legend

That poorly written error message indicates an anti-malware package, a firewall, a router, or a server somewhere on the network path between LR and Adobe's servers has incorrectly blocked the request from LR to Adobe's Firefly servers:

"$$$/Clio/StatusCode/HTTP/Forbidden=Hemos detectado un problema y no podemos completar su solicitud en este momento. Inténtelo de nuevo más tarde."

(This error corresponds to the HTTP 403 Forbidden error code.)

Try these troubleshooting steps:

- Temporarily disable all the firewall/anti-virus/security services on your computer, including Microsoft Defender. If that solves the problem, then add a specific exclusion for LR to the services' rules.

- Connect to another network, preferably one serviced by a different ISP. E.g. a Wifi connection of a neighbor, a coffee shop, work, or your phone's hotspot. Sometimes the routers in these networks block some of LR's requests, especially in authoritarian countries like China.

GoldingD

Legend

Just to check, when you try this, is your computer connected to the internet?

Srishti_Bali

Legend

Hi @Edgar_1992

Thanks for reporting this. To help narrow it down, could you please share a few more details from your side? For example:

System Info from Lightroom Classic (Help > System Info – you can copy/paste the text)
Where is your catalog stored (local drive, external drive, network/cloud)?
Does this happen with all photos or only specific ones (RAW/JPEG/HEIC, very large files, etc.)?
Are you behind a VPN, proxy, firewall, or corporate network?

Basic troubleshooting steps to try in the meantime:

Temporarily disable VPN/proxy/firewall and try again.
Sign out of Creative Cloud, restart your system, then sign back in.
Ensure Lightroom Classic and the Creative Cloud app are fully up to date.
Restart Lightroom Classic and your system.
Create a new test catalog on a local drive.
Make sure both the catalog and the image are stored locally (not on a network or synced folder).
Import a small JPEG from your local disk and test Remove Distractors / Generative Removal there.
Go to Preferences > Performance and temporarily disable GPU to test.

Once you share the system info and results of these steps, we can guide you further or escalate if needed.

Regards,

Srishti

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.