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V
Valeria_Mu�oz7103
Participant
February 25, 2025
Question

Problema en Lightroom Classic - No se ven miniaturas (grises)

  • February 25, 2025
  • 2 replies
  • 270 views

Hola comunidad de Adobe,

Tengo un problema con Lightroom Classic 14.2.0.8 en Windows, y ya he intentado varias soluciones sin éxito.

Problema:

  • En el módulo Biblioteca, las miniaturas de mis fotos no se muestran. Solo veo cuadros grises en su lugar.

  • Cuando intento ver una imagen en el navegador, desaparece y solo veo una pantalla gris.

Lo que ya he intentado:

  1. Actualizar los drivers de la tarjeta gráfica (tengo los más recientes).
  2. Restablecer la caché de Lightroom (borré la carpeta C:\Users\TuUsuario\AppData\Roaming\Adobe\Lightroom).
  3. Borrar los archivos de previsualización (*.lrdata).
  4. Restablecer los ajustes de Lightroom manteniendo Shift + Alt al abrir la aplicación.
  5. Reinstalar Lightroom Classic (desinstalé y volví a instalar la versión más reciente desde Creative Cloud).
  6. Instalar Microsoft Visual C++ Redistributable 2015-2022.
  7. Desactivar el antivirus temporalmente por si estaba bloqueando algún archivo.
  8. Probar con diferentes catálogos (el problema ocurre con todos).

El problema solo ocurre en Lightroom Classic. En Lightroom (nube) y Photoshop todo funciona bien.

Agradecería mucho si alguien tiene una solución o ha enfrentado un problema similar.

¡Gracias de antemano!

2 replies

GoldingD
GoldingD
Legend
February 25, 2025

Do those thumbnail previews have three dots at top?

A screenshot would help.

Per Berntsen
Community Expert
Per BerntsenCommunity Expert
Community Expert
February 25, 2025
quote

Hello Adobe Community,

I'm having a problem with Lightroom Classic 14.2.0.8 on Windows, and I've already tried several solutions without success.

Problem:

  • In the Library module, thumbnails of my photos are not displayed. I only see gray boxes instead.

  • When I try to view an image in the browser, it disappears and I only see a gray screen.

What I've already tried:

  1. Update the graphics card drivers (I have the most recent ones).
  2. Reset Lightroom's cache (I deleted the C:\Users\YourUser\AppData\Roaming\Adobe\Lightroom folder).
  3. Delete the preview files (*.lrdata).
  4. Reset Lightroom settings by holding Shift + Alt when opening the application.
  5. Reinstall Lightroom Classic (I uninstalled and reinstalled the latest version from Creative Cloud).
  6. Install Microsoft Visual C++ Redistributable 2015-2022.
  7. Disable the antivirus temporarily in case it was blocking any files.
  8. Trying different catalogs (the problem happens with all of them).

The problem only occurs in Lightroom Classic. In Lightroom (cloud) and Photoshop everything works fine.

I would greatly appreciate it if someone has a solution or has faced a similar problem.

Thank you in advance!


By @Valeria_Mu�oz7103

 

This can be caused by a defective or incompatible monitor profile.

As troubleshooting, and as a possible temporary fix, try setting the monitor profile to sRGB (use Adobe RGB if you have a wide gamut monitor).

 

With LrC closed, press the Windows key + R, type colorcpl in the box and press Enter.

Add the sRGB (or Adobe RGB) profile, then set it as default.

If this fixes the issue, you should ideally calibrate your monitor with a hardware calibrator.

This will also create and install a custom monitor profile that will be more accurate than sRGB or Adobe RGB.

 

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