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cyrod23
Participant
September 14, 2023
Question

Problème pour télécharger Lightroom après plantage ssd

  • September 14, 2023
  • 2 replies
  • 98 views

Bonjour à vous,

 

comme dit dans le titre, j'ai installé Lightroom il y a 2 mois à peine. Je paie mon abonnement mensuel. Mais dernièrement, mon pc a planté et mon ssd, ainsi que mon pross et mon alim ont grillé.

Du coup j'ai tout fait changer et me voilà avec un tout nouveau pc. Problème : je ne sais pas comment réinstaller Lightroom et tout le pack sur mon "nouveau" pc, sachant que tous mes anciens liens n'aboutissent à rien. Je crains de passer par le site officiel et qu'ils me fassent payer une deuxiéme abonnement.

Merci par avance

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    2 replies

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    September 14, 2023

    Hey, @cyrod23. I'm sorry to hear about the hardware crash and the damages. I'll help you get set up again.

     

    You have an active subscription in the email (ending with @10215394.f) you've signed in to the Community with.

    You can download the Creative Cloud desktop app & login with the same email account from here: 
    https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html


    You'll find all the apps included in your subscription. Furthermore, you can install Lightroom Classic & Lightroom Desktop.

     

    Thanks!
    Sameer K

    dj_paige
    dj_paige
    Legend
    September 14, 2023

    None of this will force you to purchase a second subscription. You download the software from the Adobe web site, just as you did before. Use the same e-mail address that you had used previously to log into Adobe, and you can then install and use the software. If you go to https://account.adobe.com/activated-devices, you can de-activate the subscription from your old computer.

     

    Please follow these instructions carefully to move your Lightroom Classic to a new computer: https://www.lightroomqueen.com/how-move-lightroom-to-new-computer/

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