Problems with LrC 13.5

Forum|Forum|1 year ago
August 17, 2024
3 replies
460 views

My import does not work anymore after the update to LrC 13.5 Can I uninstall the update?

macOS

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C

cobalt35446299

Participant

I also have this problem with 13.5 on Mac OS 13.6.9. I do not get an error message, it just hangs indefinitely with the progress bar at 0% when importing.

AxelMatt

Community Expert

Do you have tried to reset the preferences to the deafult settings as I wrote in a former post?

Try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the link below.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

If it's help see here Troubleshoot GPU issues | Lightroom Classic (adobe.com) and check the different steps.

What has been changed or done on your system before the error occur?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

AxelMatt

Community Expert

My import does not work anymore after the update to LrC 13.5 ...
By @naldo1259

Do you get an error message? If yes, please post the exact message word-by-word.

Try in a first step to reset the preferences of Lightroom Classic: How to reset Lightroom Classic preferences (adobe.com)

Backup your preferences prior to resetting the preferences: Preference file and other file locations | Lightroom Classic (adobe.com)

Which version of MacOS do you have installed? There's a known issue with the import on macOS 14.2.0 (Sonoma).

Known issues in Lightroom Classic (adobe.com)

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

JohanElzenga

Community Expert

Sure you can. Uninstall Lightroom (keep the preferences when asked), then in the CC app click on the dots next to the 'Install' button. That will give you the option to install older versions.

It may not be a logical solution, however. Who says going back will solve this problem? Very often people find it does not. And even if it does, what would be your next step? Never do an update ever again for the rest of your life? A more logical approach is to try to find what causes this problem. So tell us more, because "does not work" can mean anything. What does not happen when you try to import images?

-- Johan W. Elzenga

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