Skip to main content
Participant
December 28, 2024
Question

Problémy s Ligtroom Classic

  • December 28, 2024
  • 2 replies
  • 116 views

Dobrý den, je tu někdo z technické podpory,? Faqkt nevím kam se obrátit. Mám problémy s Ligtroom Classic. Špatně importuje fotografie, pomalu, nebo neimportuje vůbec.  Mám verzi 14.0.1.

Používám jej na profesionální práci a vážně uvažuji že odejdu jinam, protože problémy se opakují. Můžu to s někým konzultovat? Mám předplatné a očekávám řádnou podporu.

This topic has been closed for replies.

2 replies

dj_paige
Legend
December 29, 2024

Show us a screen capture of the LrC Import dialog box when this happens. We need to see the FULL Import dialog box, with nothing chopped off.

 

Use the "Insert Photos" icon to include your screen capture in your reply. Do NOT attach files.

GoldingD
Legend
December 29, 2024

Contact Adobe. This via a Chat. Before doing so, prepare your notes and information ahead of time as to be more efficient in communicating. Your info that you have posted in your Discussion is a start for the description, and probably have a copy of your LrC /Help/System Info/ as a text document on hand, so that you can paste or attach that into the chat. 

 

To accomplish the Chat, bring up an Adobe webpage, and click on the Chat button. (see image below) This will start a Chat. At first the Chat will be with a chatbot, Typing “Agent” into the chat text field will bypass the initial chatbot. If an agent does not enter the chat then be assertive in requesting an actual Adobe Tech join in the chat.

 

In the Chat include (as mentioned above) a description of the issue, and probably your System Info. And include a link to your discussion.

 

You may want to ask for a phone call.

 

And please keep notes so that you can share them in your post for others to see.

 

For example, bring up:

https://helpx.adobe.com/contact.html

 

and click on the Chat button, typically found in bottom right corner