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mikeb22967421
Participating Frequently
May 21, 2022
Answered

Program keeps crashing

  • May 21, 2022
  • 3 replies
  • 382 views

My Lightroom Classic program keeps crashing out after processing a few photos. I have down-loaded the latest version and use Windows operating system. This occured yesterday after swirching off the computer during a power failure. All other programs on my computer appear to be working Ok, except LrC. 

Is there a correction or fault finding proceeedure I can use?

Many thanks,

Mike Bridgeford 

This topic has been closed for replies.
Correct answer johnrellis

If resetting preferences doesn't help:

 

1. Double-check that you have LR 11.3.1 installed by doing the menu command Help > System Info -- often people are misled by the Creative Cloud app into thinking they have "the latest".  LR 11.3.1 fixed a nasty bug that caused LR Windows to crash soon after startup.  

 

2. Try uninstalling and reinstalling LR 11.3.1 via the Creative Cloud app.

 

3. You could also try rolling back to LR 11.2.  Based on forum comments here, LR 11.3 and 11.3.1 are much buggier than typical LR releases.

3 replies

M
mikeb22967421Author
Participating Frequently
May 22, 2022

Thank you - this seems to have worked!

Mike

[removed personal info - Mod.]

johnrellis
johnrellis
Legend
May 22, 2022

Hi Mike, to help others, can you indicate which of the methods helped (resetting preferences, installing 11.3.1, reinstalling, or rolling back to 11.2)?  Thanks.

    johnrellis
    johnrellisCorrect answer
    Legend
    May 21, 2022

    If resetting preferences doesn't help:

     

    1. Double-check that you have LR 11.3.1 installed by doing the menu command Help > System Info -- often people are misled by the Creative Cloud app into thinking they have "the latest".  LR 11.3.1 fixed a nasty bug that caused LR Windows to crash soon after startup.  

     

    2. Try uninstalling and reinstalling LR 11.3.1 via the Creative Cloud app.

     

    3. You could also try rolling back to LR 11.2.  Based on forum comments here, LR 11.3 and 11.3.1 are much buggier than typical LR releases.

      F. McLion
      Community Expert
      F. McLionCommunity Expert
      Community Expert
      May 21, 2022

      First, please try if it helps to reset preferences:

      Open Preferences from the Edit menu. While in General tab, hold down the Alt key, and you will see the following:

      Reset all preferences ...

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