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Participant
February 24, 2025
Question

PSB files corrupted by changing metadata

  • February 24, 2025
  • 1 reply
  • 103 views

Since using Lightroom classic on a mac I have had problems with large photoshop (3gb plus) files corrupting when I add final metadata in lightroom. What may be happening is that because the files are big it takes time for the metadata to be save and if I change the filename the file becomes corrupted. Or it may be that I am opening the files for final checks in photoshop before the metadata is properly saved to the files. As lightroom seems to chang the metadata in the background I have no idea when the metadata has been saved. Either way I am getting far too many corrupted files after a final metadata change before despatching the files. When trying to open the corrupted files the error says that one or more layers are corrupted and photoshops asks if I want to flatten the image after which it says the file is an unrecognised format. These are .psb files. Any ideas or is this a bug that needs looking at as I am loosing too many hours re-doing difficult images? Thanks Paul Williams

1 reply

Sameer K
Community Manager
Community Manager
February 25, 2025

Hey, @paulewilliams. Welcome to the Photoshop Community. I'll need more info to help you figure this out. Please share the system info from Photoshop & Lightroom Classic Help > System info > Copy and paste into a text document > Upload and attach here. 

 

Before troubleshooting, please update Photoshop & Lightroom Classic to the latest version via the Creative Cloud desktop app. 

 

Does this happen with the specific documents? Are these PSBs stored on an external drive or in a folder associated with cloud backup services? Working through a network or external drive is unpredictable & is not recommended. Head here to learn more: https://adobe.ly/3A2G2zK

 

Please share if you find a repeatable pattern or series of steps in a video with a sample PSD/TIF file via direct message on my profile.

 

Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)