Purchased Lightroom 7 years ago...how to download to new computer

Forum|Forum|9 years ago
March 24, 2017
3 replies
1592 views

Hello,

I purchased adobe lightroom in 2009 online and downloaded it to my computer at the time. I have since replaced that computer and am unsure how to go about re-downloading the software to my new computer. I have searched my email for the serial number but all I can find is the order number. Any help would be greatly appreciated.

Thank you,

BD

Correct answer JP Hess

Without the serial number, it would seem that your only choice would be to purchase Lightroom 6 as a new customer. That would mean you would have to pay full price because in order to purchase an upgrade you need the previous serial number. If you have your old computer still there is a way to retrieve that serial number. What operating system did you use?

Another longshot would be to do a live chat session with Adobe and see if they can help you.

Contact Customer Care

ManiacJoe

Inspiring

Even if you can get that very old version to install, and you probably cannot, there is a good chance that the registration servers needed to support that very old version are no longer available.

Since you have an new computer running a current operating system, you will be very happy with the new version of Lightroom that you should upgrade to.

J

Jao vdL

Community Expert

What version of Lightroom was that? In early 2009, the version was 2.3 or so. Even fully updated (which will only get you to 2.7) It will likely not run on a current operating system and hardware so you probably have to upgrade anyway for your new machine. You either do the $10 a month CC subscription for Lightroom+Photoshop or buy the standalone LR 6.

A

AxelMatt

Community Expert

You can download your version here:

http://supportdownloads.adobe.com/product.jsp?product=113&platform=Macintosh

http://supportdownloads.adobe.com/product.jsp?product=113&platform=Windows

If you have registered you license of Lightroom you'll find the serial number if you logged in with your Adobe ID.

Regards

Axel

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

brentdomsAuthor

Participant

I was able to download the software but when I log into Adobe, I don't see anything in the purchase or order history. I must not have registered it. Any other suggestions? I have my order # in an email from when I purchased it.

JP HessCorrect answer

Inspiring

Without the serial number, it would seem that your only choice would be to purchase Lightroom 6 as a new customer. That would mean you would have to pay full price because in order to purchase an upgrade you need the previous serial number. If you have your old computer still there is a way to retrieve that serial number. What operating system did you use?

Another longshot would be to do a live chat session with Adobe and see if they can help you.

Contact Customer Care

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