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shelbyylea
Participant
Sep 10, 2016 12:20 AM UTC
Answered

Raw image support for Canon 5D Mk IV

Just got my camera in today! The new Canon 5d mark iv! I've been waiting so long and was so excited to receive it. I started shooting about the house getting used to the new features, moved the files over to my Macbook and wasn't able to open them in adobe photoshop or lightroom. From what I understand the images won't be accessible until the new updates are available. Does anybody know how long I have to wait to use my new camera in raw? When will the new updates be out?

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    Jao vdLCorrect answer
    Community Expert
    Sep 10, 2016 12:58 AM UTC

    See the thread right next to this one: LR compatibility with Canon 5D Mark iv raw file format?

    Basically it will take until the next Lightroom update for support to appear. It is not known when that will happen. Probably will not take long but might be a few weeks to a few months.

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    27 replies

    JoeDobe9891500
    Participant
    Apr 19, 2017 11:40 PM UTC

    My downloaded RAW files from my Canon 5D IV work fine in Lightroom 6.8 (disk version), until somehow a few randomly become 'corrupted'. It's happening before I optimize them sometimes, but other times after I've spent a good deal of time working on them, outputting them for prints (which look perfect), and then the next day "The file appears to be unsupported or damaged" appears when I attempt to open that same file from yesterday. Anyone else having this issue? Canon CPS tech told me today "Not our problem".

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    dj_paige
    dj_paige
    Legend
    Apr 20, 2017 10:50 AM UTC

    If it's only a few photos, and the rest are fine, then you have a hardware malfunction that is corrupting these files. The most likely culprit is your hard disk is going bad, and I would run diagnostics on the disk.

    If it's all photos from this particular camera, then perhaps your Lightroom has been (accidentally) replaced by an earlier version of LR — so please look up what version of LR you have installed by going to Help->System Info and reporting the version of LR shown there.

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    Tummy31
    Tummy31
    Inspiring
    Dec 19, 2016 3:48 AM UTC

    Ok. So I waited until the next update made by Apple and just to report and close this issue. I can now see and import from the camera to Lightroom CC using the cable that came with the camera. It looks like it was a missing component from Apple that was yet to be fixed that did not allow the importing.

    Thank you.

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    Tummy31
    Tummy31
    Inspiring
    Nov 23, 2016 6:11 AM UTC

    I have downloaded the adobe lightroom cc 2015.7 and yet it cannot see any files from my mark4. Is this still a problem?

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    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    Nov 23, 2016 8:09 AM UTC

    You've downloaded. Have you installed?

    Open Lightroom then click Help (Win) or Photoshop Lightroom (Mac) > About Lightroom.

    Which version is shown?

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    Tummy31
    Tummy31
    Inspiring
    Nov 24, 2016 12:57 AM UTC

    HI. Yes I have installed it and it is showing me my version is 2015.7 with camera raw 9.7 installed. If I check under the creative cloud window, my camera raw application is up to date and i do not have any option to upgrade anything.

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    Akash Sharma
    Akash Sharma
    Legend
    Sep 20, 2016 1:31 PM UTC

    Hi Everyone,,

    Lightroom CC (2015.7) and Lightroom 6.7 are now available and it includes support for Canon EOS 5D Mark IV.

    Please update Lightroom to latest version from Help>>Updates menu.

    Release notes:-Lightroom CC 2015.7 now available

    Regards,

    Akash

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    Community Expert
    Jao vdLCommunity Expert
    Community Expert
    Sep 20, 2016 1:34 PM UTC

    Akash, please notify your superiors that the Mac OS X updater for Lightroom 2015.7 is broken. It gives a corrupted download error when you use the creative cloud app to initiate the update.

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    Akash Sharma
    Akash Sharma
    Legend
    Sep 20, 2016 1:46 PM UTC

    Hi JaovdL,

    Could you please PM me the error code and the log from Log Collector Tool

    ~Akash

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    Community Expert
    Jao vdLCommunity ExpertCorrect answer
    Community Expert
    Sep 10, 2016 12:58 AM UTC

    See the thread right next to this one: LR compatibility with Canon 5D Mark iv raw file format?

    Basically it will take until the next Lightroom update for support to appear. It is not known when that will happen. Probably will not take long but might be a few weeks to a few months.

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    andyr58735863
    Participant
    Sep 10, 2016 10:58 AM UTC

    Thanks for your estimation, which is however very general when it comes to such an important camera model as a new 5D..

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    dj_paige
    dj_paige
    Legend
    Sep 10, 2016 11:35 AM UTC

    But that's the way it is with Adobe (and several other software manufacturers), you won't get exact answers as to when the update will come because Adobe never announces release dates in advance.

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