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D
defaultirl1m0cuk94a
Participant
October 11, 2021
Answered

RAW images not appearing in lightroom

  • October 11, 2021
  • 7 replies
  • 3111 views

I have updated my entire MacOS operating system, as well as all of my Adobe Cloud applications (LR, PS and Camera RAW), but my RAW images will not appear at all when I try to import - only the JPG files. I shot in both RAW and JPG. This only started happening when I got my new camera, but looking at the compability list, it's supported. I have a Cannon R5. The RAW and JPG images are defiinitley on my memory card - they came up when I tried a friend's computer. I have been reseraching all day trying to find out what the issue is. I have LR set to treat the JPG and RAW files as two separate files. I am beyond frustrated. I want my RAW files 😞 

Can anyone help????

This topic has been closed for replies.
Correct answer Rikk Flohr_Photography

Your version is too old for supporting the R5. That is why you are seeing the JPEGs only. 
You need Lightroom 9.4 or later.  (Your version. is equivelent to 6.7) 
You will need to update via the Creative Cloud App.

7 replies

GoldingD
GoldingD
Legend
October 11, 2021

Also, your copy of Adobre Creative Cloud Desktop App. What version?

 

see bottom of : https://helpx.adobe.com/creative-cloud/release-note/cc-release-notes.html

 

 

K
kennybroh
Participant
October 13, 2021

I am having the same problem, and I have LR Classic V10.4

GoldingD
GoldingD
Legend
October 11, 2021

Bring up your copy of Adobe Creative Cloud Desktop App, Mouse hover over LrC, what version?

And does it not state that an update is available?

Mind you, wondering if you have two versions of LrC installed. Not normal, takes a bit of work to accomplish.

GoldingD
GoldingD
Legend
October 11, 2021

 

 

Lightroom version: CC 2015.7

 

 

To the best of my memory, and a quick search on google, is that not a early version of the subscription model? Equivalent to perpetual  LR v6.7?

 

per ref 1, for the Canon EOS R5, LrC v9.4 is required

 

ref 1: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html

 

 

GoldingD
GoldingD
Legend
October 11, 2021
I have updated my entire MacOS operating system

Was this a simple update, or did you completly rebuild the OS?

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
October 11, 2021

Please go to Help>System Info… and get us the exact installed version number of your software. 

Rikk Flohr: Adobe Photography Org
D
defaultirl1m0cuk94aAuthor
Participant
October 11, 2021

Lightroom version: CC 2015.7 [ 1090788 ]
License: Creative Cloud
Operating system: Mac OS 10

 

 

above is what i copied from LR following the path you provided. but when i click "about this mac" it tells me my operating system is up to date?

Version 11.6 (20G165)

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity ManagerCorrect answer
October 11, 2021

Your version is too old for supporting the R5. That is why you are seeing the JPEGs only. 
You need Lightroom 9.4 or later.  (Your version. is equivelent to 6.7) 
You will need to update via the Creative Cloud App.

Rikk Flohr: Adobe Photography Org
    GoldingD
    GoldingD
    Legend
    October 11, 2021

    In Preferences, General tab, Import Options, is "Treat JPEG files next to RAW as separate photos" checked? I think default is not, default is IMO bad.

    my bad, read twice, answer once,

    I have LR set to treat the JPG and RAW files as two separate files. I am beyond frustrated. I want my RAW files 😞

     

     

    D
    defaultirl1m0cuk94aAuthor
    Participant
    October 11, 2021

    UPDATE - 

    I also tried downloading the pictures straight to my computer and put them in a folder - all of the RAW images are there. Lightroom isn't bringing them up still, only the JPG images. 

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