Recommended upgrade removed my access

Forum|Forum|6 days ago
July 29, 2026
12 replies
61 views

I purchased Lightroom Classic v15 but recently it has been crashing all the time. Was recommended to download the latest version (15.4.1) but now it says I have rebuy the program. As I already purchased it don't want to pay again. how do I get back to my original working version?

Rikk Flohr_Photography

The most likely reason for the behavior you are seeing is that you have logged in to the Creative Cloud Desktop App with an account other than the one you used to subscribe.

I checked the email address you use for this forum, and there is currently no active subscription. How many different Adobe IDs are you using?

Rikk Flohr: Adobe Photography Org

Mank3Author

Participating Frequently

The version I bought must have been replaced by the 15.4.1 version as it is no longer on my PC

Mank3Author

Participating Frequently

closing the subscription window just closes lightroom

Mank3Author

Participating Frequently

when I open LRc I get this

dj_paige

Legend

This looks like a web site, is it?

You should be able to open Lightroom Classic from the Adobe Creative Cloud application on your computer. UPDATE: @Rikk Flohr_Photography might have the answer.

Mank3Author

Participating Frequently

You need to be more specific. In Creative Cloud the three dots next to Lightroom Classic just gives the option of uninstall

dj_paige

Legend

In the Adobe Creative Cloud application on your computer, click on Apps, then in the Lightroom Classic box there are triple dots, click there, select Install the most recent version 15.4.1.

Mank3Author

Participating Frequently

The three dots only give one option, uninstall. 15.4.1 is installed but can’t use it as says I need to pay. Want to get back to the version I have already paid for (LRclassic 2025)

dj_paige

Legend

The three dots only give one option, uninstall. 15.4.1 is installed but can’t use it as says I need to pay. Want to get back to the version I have already paid for (LRclassic 2025)

Tell us the exact word-for-word message. Where do you see this error message? What action produces this error message? Please be specific and detailed.

Also what happened to the version you bought that was crashing all the time?

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