Skip to main content
A
Anonymous
September 8, 2018
Answered

Reduced Functionality!?

  • September 8, 2018
  • 3 replies
  • 1001 views

My lightroom is experiencing what the program calls reduced functionality.  After signing out and signing back in,  lightroom insists on telling my I have a trial version.  I actually have a monthly paid version.   When I go through the steps to fix this,  It leads me to the licencing and purchasing plan page.   Eventough it reflects plaid and subscribed,  the program insists that Im on a trial version, help!

      This topic has been closed for replies.
      Correct answer Akash Sharma

      Hi devyne3927605,

      Sorry that Lightroom is opening up with reduced functionality. Could you please let us know the version of Lightroom you're using? Also, make sure you are signed in with the correct Adobe ID. Quit Lightroom and sign out and back into the Creative Cloud desktop app: https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

      Thanks,

      Akash

      3 replies

      P
      PNP4BBZ
      Participant
      April 27, 2020

      I also have this issue! I called Adobe and they said to update my graphics card. After 2 full days of working on that, it did not solve my issue. Please help!! I am using Adobe Creative Cloud Lightroom and Photoshop CC.

      Thank you for any help you can give me,

      Teresa

      dj_paige
      dj_paige
      Legend
      April 27, 2020

      We request, as it would help us understand, if you start from scratch and describe IN DETAIL the problem you are having in your own words, rather than "I also have this issue!" Please also state the exact version NUMBER of your Lightroom, and the exact version NUMBER of your operating system. We need the version NUMBER and not words like "latest" or "up-to-date".

      Akash Sharma
      Akash SharmaCorrect answer
      Legend
      September 9, 2018

      Hi devyne3927605,

      Sorry that Lightroom is opening up with reduced functionality. Could you please let us know the version of Lightroom you're using? Also, make sure you are signed in with the correct Adobe ID. Quit Lightroom and sign out and back into the Creative Cloud desktop app: https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

      Thanks,

      Akash

      cmgap
      Community Expert
      cmgapCommunity Expert
      Community Expert
      September 9, 2018

      Have you tried to uninstall and reinstall? You may need to call Adobe on this one. Can you pull the transaction history on your Manage Account page? This way when you call Adobe you will have the info you need.

      A
      Anonymous
      September 9, 2018

      I have done all of that.  The only thing is Adobe is not open on the weekends for calls.  Also I have a transaction history

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices