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CarlinMA
CarlinMA
Participating Frequently
October 2, 2018
Answered

Reinstalling Lighroom 5

  • October 2, 2018
  • 2 replies
  • 820 views

I need to reinstall Lightroom 5 because it keeps crashing. All my photos are on an external hard drive. Is there a link for the proper instructions on how to do it?  Will I lose any data/photos if I reinstall? Should I have the external drive connected or disconnected when I do it? Thanks in advance.

    This topic has been closed for replies.
    Correct answer Sean McCormack

    Thanks for the info. Makes sense. I am happy to pay to upgrade, as I love using Lightroom. However, I was hoping to avoid the subscription model. Is there a version that would be supported, that I can get? Thanks.


    The lack of support is just Adobe's way of saying there will be no further bug fixes or camera additions. People here will still try to help with issues, but as soon as you get a new camera, you'll need a newer version of Lightroom. And for that there is only a subscription.

    2 replies

    dj_paige
    dj_paige
    Legend
    October 2, 2018

    It's unlikely that re-installing Lightroom will fix the problem.

    If Lightroom keeps crashing, you might want to describe the problem in detail. Start by telling us your operating system version NUMBER. We need the version NUMBER and not words like "latest" or "up-to-date".

    If there is an error message when Lightroom crashes, please quote the exact complete unedited word-for-word error message.

    CarlinMA
    CarlinMAAuthor
    Participating Frequently
    October 2, 2018

    Thanks for your reply. I am running Lightroom 5.7.1 on MacOS 10.13.6. It seems to be failing when my MacBook Pro goes to sleep (easy to avoid), or when I am in the Develop Module. No error message, other than Send Report to Apple. In the details there is some data which I am happy to post. Is it possible it is very computing intensive, and I need to make memory adjustments? Thanks in advance.

    dj_paige
    dj_paige
    Legend
    October 2, 2018

    Lightroom 5.7.1 does not run properly on OSX 10.13, if it runs at all.

    You need to upgrade your Lightroom to version 6.14 or to Lightroom Classic CC. Both require you to pay money, it is not a free upgrade. Please note: version 6.14 is completely unsupported by Adobe, they do not provide tech support, and it will never be updated.

    The alternative is to downgrade your operating system to OSX 10.12.X

    Akash Sharma
    Akash Sharma
    Legend
    October 2, 2018

    Hi CarlinMA,

    Sorry that Lightroom 5 keeps crashing and you're having trouble reinstalling it. Please use the below link to download Lightroom 5:

    Download Photoshop Lightroom 

    Once the app is downloaded, please update it to the latest version 5.7.1

    Will I lose any data/photos if I reinstall? Should I have the external drive connected or disconnected when I do it?

    Reinstalling the app will not remove any user data like Photos/Presets.

    You may leave the external drive disconnected while reinstalling.

    Thanks,

    Akash

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