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saroman0414
Participant
October 7, 2022
Question

Reinstalling standalone versions of Lightroom

  • October 7, 2022
  • 1 reply
  • 517 views

Hello...I have an old version of Lightroom 6 which serves my purpose. I tried to reinstall it on a new Windows 11 computer but the installation asks for a 6-digit serial number. I only have a 24-digit license key. What can I do? Thanks

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1 reply

TheDigitalDog
Inspiring
October 7, 2022

None of my old LR serial numbers are 6-digits so I'm not sure what you're being asked for. Can you show us a screen capture from the installer? 

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
Participant
October 10, 2022

I originally thought each box was for one number. Then I realized I could put four numbers in each box. This is the sequence of screens. Note that the serial number is correct but that Lightroom 6 is not an option.

 


<Image deleted - contains live serial number>

 

 

                 

 

TheDigitalDog
Inspiring
October 10, 2022

You'll have to contact Adobe directly to fix this:

https://www.adobe.com/about-adobe/contact.html

Author “Color Management for Photographers" &amp; "Photoshop CC Color Management/pluralsight"