Skip to main content
P
paulr83932135
Participant
August 21, 2025
Question

Rendering on High-DPI Displays (Windows + Intel Arc)

  • August 21, 2025
  • 4 replies
  • 660 views

I have been experiencing a persistent rendering issue in both Lightroom Classic and Lightroom CC for over 3 months. The problem occurs on HiDPI/4K displays (including my laptop’s 2880x1800 screen and dual external 4K monitors).

  • In Lightroom Classic: Develop mode only displays the photo in a quarter of the image area. Library module displays normally. Disabling GPU acceleration fixes the problem, but this is not an acceptable long-term workaround.
  • In Lightroom CC: Both Grid and Detail view only show the image in a quarter of the expected display area. Unlike Classic, disabling GPU acceleration does not help.

System Info (from CC):

  • Lightroom CC 8.5 x64 [20250805-2023-ec91a85]
  • OS: Windows 11 Pro (2009) [System Info reports as “Windows 6 / Windows 8 Pro (2009)”]
  • Laptop: ASUS Zenbook 14 UX3405MA (Intel Core Ultra 9 185H, Intel Arc Graphics, driver 32.0.101.6314)
  • RAM: 32 GB
  • Displays: Laptop (2880x1800), 2x 4K externals (at other residence), currently tested with 3x 1920x1080 externals + laptop (issue only on laptop HiDPI, not on HD externals).

What I’ve tried (unsuccessful):

  • Full uninstall / reinstall (Revo + Adobe Cleaner Tool).
  • Updating Intel Arc graphics drivers.
  • Windows scaling adjustments.
  • Turning GPU acceleration off/on.
  • Testing on multiple monitor setups.

Findings:

  • Issue reproducible on any display above 1080p.
  • Classic → turning GPU off fixes (but with performance loss).
  • CC → issue persists regardless of GPU setting.
  • On HD (1080p) displays, the issue does not occur.

Expected behavior:
Images should render full-frame in Develop/Detail modes regardless of display resolution or GPU setting.

Actual behavior:
Images only render in ~25% of the available area.

 

This appears to be a scaling + Intel Arc GPU compatibility bug in the latest Lightroom builds.

 

Please escalate this to engineering. I can provide screenshots, logs, and reproduce the problem on both my laptop screen and external 4K monitors.

 

4 replies

P
paulr83932135Author
Participant
August 22, 2025

Thanks John. I have been using Intel Driver and Support Assistant to get the latest updates. It assured me I was up to date with my graphics s/w, but obviously this was not the case. Notwithstanding, even with the latest update, the issue remains the same.

 

I should note, the problems only "appeared" in the June timeframe, presumably with a LIghtroom CC & classic update. A reversion to the previous Lightroom version did not however "fix" the problem. 

    P
    paulr83932135Author
    Participant
    August 22, 2025

    Hi there. PThe problem exists with both Lightroom CC and Lightroom Classic. I've therefore posted this in both forums. Sorry, I should have included this in the subject.

    johnrellis
    johnrellis
    Legend
    August 22, 2025

    "Graphics Processor Info: DirectX: Intel(R) Arc(TM) Graphics (32.0.101.6314)"

     

    That graphics driver is 9 months old. Update to the latest driver from here:

    https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html?wapkw=intel%20arc%20graphics

     

    That may or may not be the cause of your issue, but the first step is always to update the graphics driver by going directly to the manufacturer, rather than rely on Windows Update or the computer manufacturer's update utility.

      P
      paulr83932135Author
      Participant
      August 22, 2025

      I have been experiencing a persistent rendering issue in both Lightroom Classic and Lightroom CC for over 3 months. The problem occurs on HiDPI/4K displays (including my laptop’s 2880x1800 screen and dual external 4K monitors).

      • In Lightroom Classic: Develop mode only displays the photo in a quarter of the image area. Library module displays normally. Disabling GPU acceleration fixes the problem, but this is not an acceptable long-term workaround.

      • In Lightroom CC: Both Grid and Detail view only show the image in a quarter of the expected display area. Unlike Classic, disabling GPU acceleration does not help.

      System Info (from CC):

      • Lightroom CC 8.5 x64 [20250805-2023-ec91a85]

      • OS: Windows 11 Pro (2009) [System Info reports as “Windows 6 / Windows 8 Pro (2009)”]

      • Laptop: ASUS Zenbook 14 UX3405MA (Intel Core Ultra 9 185H, Intel Arc Graphics, driver 32.0.101.6314)

      • RAM: 32 GB

      • Displays: Laptop (2880x1800), 2x 4K externals (at other residence), currently tested with 3x 1920x1080 externals + laptop (issue only on laptop HiDPI, not on HD externals).

      What I’ve tried (unsuccessful):

      • Full uninstall / reinstall (Revo + Adobe Cleaner Tool).

      • Updating Intel Arc graphics drivers.

      • Windows scaling adjustments.

      • Turning GPU acceleration off/on.

      • Testing on multiple monitor setups.

      Findings:

      • Issue reproducible on any display above 1080p.

      • Classic → turning GPU off fixes (but with performance loss).

      • CC → issue persists regardless of GPU setting.

      • On HD (1080p) displays, the issue does not occur.

      Expected behavior:
      Images should render full-frame in Develop/Detail modes regardless of display resolution or GPU setting.

      Actual behavior:
      Images only render in ~25% of the available area.

       

      This appears to be a scaling + Intel Arc GPU compatibility bug in the latest Lightroom builds.

       

      Please escalate this to engineering. I have provided screenshots, logs and sys infos. 

      GoldingD
      GoldingD
      Legend
      August 22, 2025

      Moderator

      Can you relocate this posting to the correct community.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices