Repeatedly lied to by support

Question

Can I kindly ask the community, is anyone else having issues where tech support are arranging appointment windows only to not have then get in touch?

We have a long standing issue and are making arrangements to be called by a manager to never get said call. The issue is costing us a lot of money and worse than that it's affecting our reputation as lightroom is not exprting images as they appear in the develop module, and we're not talking a slight difference, this is to unacceptable levels (not something you would deliver to a client).

I'm just curious if the being lied to approach is widespread?

TheDigitalDog · Answer

From Adobe (community forums):Currently, the community on community.adobe.com is used as a destination for customers to ask questionsand engage in peer-to-peer conversations. IOW, this is a user-to-user support forum. We as such can't help you with 'issues' you have outside the forums with Adobe support. You can ask the volunteers here your question and maybe someone can find a correct answer for you.

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