Hi @Sarah299311046jnf, welcome to the community!
Thanks for reaching out! Could you share a few more details about the issue you're seeing? Is it happening with all your photos or just certain ones? Also, what camera model did you use to take them?
When you get a chance, please double-check that the option “Look up city, state, and country of GPS coordinates to provide address suggestions” is enabled under Catalog Settings > Metadata. Also, make sure “Address Lookup” in the Activity Center is running and not paused.
Let us know what you find, happy to help!
Alek