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Question

Revieving messages that my subscription will be ending

Forum|Forum|4 years ago
January 31, 2022
3 replies
697 views

Hello Everyone.

Starting about a week ago I am getting messages when I go to start up Lightroom Classic/Lightroom/Photoshop that my subscription is going to expire in a few days. I have been online with Adobe and was told that I needed to log in and log out of the Creative Cloud on the internet at least once a month so that I wouldn't be getting these messages. However, I have only had my subsription less than a month and I have logged out and then back into the Creative Cloud and I am still getting these messages.

I have also chatted with someone on the phone and two days ago I went on to the online chat window and the agent took over my computer, did a couple of things, asked me to log out of Creative Cloud and then back in. He then assured me that I was all good to go. However, the same thing happened to me yesterday and then again today warning me that I now have 4 days before my subscripiton will be canceled.

FYI, I do work mostly offline as I am in a remote area with limited access to the internet.

Can someone please help me to get this straightened out?

I am on a pc using Windows 10 Professional and my LrC version is 11.1.

Windows

This topic has been closed for replies.

Rob_Cullen

Community Expert

"was told that I needed to log in and log out of the Creative Cloud on the internet at least once a month"

This statement should read-

was told that I needed to LOG OUT and LOG IN of the Creative Cloud on the internet at least once a month. (Reverse the order).

Otherwise ALWAYS remain SIGNED/LOGGED IN.

For anyone working away from internet access, the 'Log Out / Log In' process (while connected to the web) resets the 'Offline Grace Period' to allow the full 30 or 90 days of offline use. (Do this the day before you go offline!)

OFFLINE GRACE PERIOD

Also, never change your computer Clock settings while offline- this 'ends' your offline grace period needing another Log In.

A mobile phone (with mobile coverage) set as a 'Hot Spot' is also a simple way to LOG/SIGN IN and extend the 'Grace Period'.

And- Is you subscription PAID?

Are you maybe signing in with the wrong Account ID?

Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .

D

Dennis22794288y0z9Author

Known Participant

Dear Rob_Cullen,

First of all, I want to thank you for responding.

That being said, I HAVE done as I have been told to do by THREE Adobe agents and logged out of my Creative Cloud account and then logged back in. However, the problem has continued.

My subscription has been PAID and I AM signing in with the correct account ID.

I am not a newby to the editing process and I am also a retired professional myself so I am more than capable of making sure that I sign in correctly, etc. It is frustrating, however to continue to have this problem after discussing it with three different agents, one of whom I dealt with on the phone and who went through my computer using the remote process and assured me that I would no longer have a problem.

In addition to all of this I never ONCE saw anything before purchasing my subscription about offline grace periods. In fact, all of the things that I read assured me that the lightroom classic was designed for offline use. As far as I am concerned, if someone pays for a subscription they should be allowed to work online or offline which ever they choose. What difference does it make?

This is all very discouraging, needless to say. I was greatly relieved to be able to retire so that I could finally get away from micromanagement and control freaks and all of this just seems like I am right back in it.

Rob_Cullen

Community Expert

My next advice would be- (based on personal experience of problems).

1) Backup your Catalogs (and image files) -as you always do!

2) Download and run the Adobe Creative Cloud Cleaner Tool

CLEANER TOOL LINK

3) Remove Adobe Apps with the Cleaner tool, including the CC Desktop App.

4) Re-install the CC Desktop App

5) Re-install Lightroom-Classic with the CC Desktop App.

all of the things that I read assured me that the lightroom classic was designed for offline use.

Not exactly! It will operate offline- IF your subscription is verified by the CC Desktop App, which resets your 'Grace Period' (30 or 90 days Monthly or Annual payment) , AND you do not Sign OUT (or reset your Clock).

As far as I am concerned, if someone pays for a subscription they should be allowed to work online or offline which ever they choose.

Unfortunately, no 'offline' use 'forever'. Not possible with Abode's subscription 'rules' that apply to us all.

IMO the words "Log IN/OUT" or "Sign IN/OUT" are misleading in a way.

To be 'Signed IN' means to ACTIVATE the Apps. Adobe should use the term "Activate the App" (and not "Sign In").

Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .

GoldingD

Legend

Can you bring up adobe.com, and sign in, and manage/view your account? When their, check your plan. And view billing history.

Also, look at:

https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

and test connecting to an Adobe server.

D

Dennis22794288y0z9Author

Known Participant

Thank you for your response GoldingD.

I can sign in and check my account. My account says that it is up to date and also shows my billing history. This has also been verified by three different account managers at Adobe, two of them on chat and one of them by phone.

dj_paige

Legend

We're not Adobe in this forum, we are just other Lightroom Classic users. We don't know why you get these e-mails, and we can't stop them.

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