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pixier10491295
Participant
July 1, 2017
Answered

serial number already registered - have a change in email address

  • July 1, 2017
  • 2 replies
  • 1126 views

Hi - I have had my Lightroom 4.4 since 2014.  had a different email address then and that laptop got stolen.

now needing to upgrade to later version lightroom

have a new email address

registered new email on adobe

says my serial number already registred

how do i merge and update details

    This topic has been closed for replies.
    Correct answer Just Shoot Me

    You don't need to Register your serial number to your Adobe account in order to buy either the Upgrade version of LR 6 or subscribe to the Photography subscription plan to get both LR and PS.

    If you buy LR 6 Upgrade during the install and startup for the first time it will ask for the LR 6 serial number and then since it is an Upgrade version it will ask you for the serial number from a Previous version. You then Type in the serial number from LR 4.

    And yes you already registered the LR 4 serial number under your old email address. So you can't Re-Register it under your new email address.

    2 replies

    Just Shoot Me
    Just Shoot MeCorrect answer
    Legend
    July 2, 2017

    You don't need to Register your serial number to your Adobe account in order to buy either the Upgrade version of LR 6 or subscribe to the Photography subscription plan to get both LR and PS.

    If you buy LR 6 Upgrade during the install and startup for the first time it will ask for the LR 6 serial number and then since it is an Upgrade version it will ask you for the serial number from a Previous version. You then Type in the serial number from LR 4.

    And yes you already registered the LR 4 serial number under your old email address. So you can't Re-Register it under your new email address.

    R
    Community Expert
    richardplondonCommunity Expert
    Community Expert
    July 1, 2017

    Your old email address was used for signing into the Adobe Account to which the software is registered? You can still type that in AS THE ACCOUNT'S USERNAME, even if you are no longer sending and receiving emails at that prior address.

    Then once signed into that Adobe account, you can update its email address details. I believe you can also change the username itself.

    The point is to maintain (contractual) continuity of that prior account, and thus, retain access to that same software licensing. A brand new and separate account would be of no use with that.

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