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Participant
November 19, 2025
Question

Since update lr masks no longer work and lr crashes

  • November 19, 2025
  • 2 replies
  • 50 views

I updated my lr today and now when I try to a mask it just crashes or wont work.  Have tried endless things to diagnose with adobe agents but nothing so far has worked.  It started working a bit just now and the agent said it was due to the catalogue being stored on dropbox.  Worked this way for years, anyway figured he must be right as the masks were working the lrcat in downloads.  Now it's stopped again.  Tried updating software, returning to older version of Lr, clearning preferences files, caches etc etc and nothing is working.  Any help would be much appreciated as I can't work properly without using masks and feeling a little helpless.  Thanks

2 replies

nikunj.m
Community Manager
Community Manager
November 19, 2025

Hi, thanks for reaching out, and we are sorry about the trouble! 

We do not recommend storing the catalog on a cloud storage service or on network locations. Please check: https://adobe.ly/48lpj94

To test, try creating a new catalog and importing a few images. Edit the images as you normally would, and let us know if Lightroom Classic crashes. 


Thanks,
Nikunj

dj_paige
Legend
November 19, 2025

Message removed by author as it was incorrect.