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Known Participant
January 4, 2023
Question

Slow to launch and walk between photos

  • January 4, 2023
  • 6 replies
  • 3081 views

With an upgrade to version 12.1 LR has become painfully slow to the extent that it cannot be used. It takes around 50sec to start, 20-40 sec to open Preferences, 20-30 sec to go from photo to photo, tethering maybe does 1-2 photos than hangs, etc.
When LR is started it literally draws the tools pallete one by one - each one takes like 3-5 sec.

Happened with upgrade. Nothing was installed (nor software nor hardware) in between updating from 12.0.1 which ran normally to 12.1.


Ok first to mention what I´ve already tried:

- reading all the threads about this in the forum and tried all the solutions like:
- turning GPU OFF: no effect (might be even slower)

- absolutely latest version of GPU drivers (tried Gaming and Studio edition of drivers), Windows updated
- resetting the preferences (manually and automatically, deleting old pref files, RAW defaults, etc)

- all plugins are disabled (at the moment Mogrify is ON but tried with that one OFF also)

- turned the antivirus and malware protection OFF
- reverting to 12.0.1: actually made no difference and even 12.0.1 was slow.
- other Adobe software (and similar like C1) runs normally
(- it is a windows machine so it has full disk access)

 

Basically I am stuck with non working software.

 

System info (it is actually WIN 11 - legal PRO version, don´t know why it shows 10):


Lightroom Classic version: 12.1 [ 202212072312-d7ab524b ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.22621
Application architecture: x64
System architecture: x64
Logical processor count: 24
Processor speed: 3,6GHz
SqLite Version: 3.36.0
CPU Utilisation: 0,0%
Built-in memory: 65449,5 MB
Dedicated GPU memory used by Lightroom: 309,4MB / 24340,0MB (1%)
Real memory available to Lightroom: 65449,5 MB
Real memory used by Lightroom: 993,6 MB (1,5%)
Virtual memory used by Lightroom: 1279,0 MB
GDI objects count: 803
USER objects count: 3030
Process handles count: 4341
Memory cache size: 0,0MB
Internal Camera Raw version: 15.1 [ 1329 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 0MB / 32724MB (0%)
Camera Raw real memory: 3MB / 65449MB (0%)
System DPI setting: 144 DPI (high DPI mode)
Desktop composition enabled: Yes
Standard Preview Size: 3840 pixels
Displays: 1) 1920x1080, 2) 3840x2160, 3) 3840x2160
Input types: Multitouch: Yes, Integrated touch: Yes, Integrated pen: Yes, External touch: No, External pen: Yes, Keyboard: No

Graphics Processor Info:
DirectX: NVIDIA GeForce RTX 3090 (31.0.15.2756)
Init State: GPU for Export supported by default
User Preference: Off

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: K:\*****.lrcat
Settings Folder: C:\Users\****\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) LR/Mogrify 2

Config.lua flags: None

Adapter #1: Vendor : 10de
Device : 2204
Subsystem : 161319da
Revision : a1
Video Memory : 24340
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - Speakers (High Definition Audio Device)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x19
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 0
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_SIZE: 32768
GL_MAX_TEXTURE_UNITS: 4
GL_MAX_VIEWPORT_DIMS: 32768,32768
GL_RED_BITS: 8
GL_RENDERER: NVIDIA GeForce RTX 3090/PCIe/SSE2
GL_SHADING_LANGUAGE_VERSION: 4.60 NVIDIA
GL_STENCIL_BITS: 8
GL_VENDOR: NVIDIA Corporation
GL_VERSION: 4.6.0 NVIDIA 527.56
GPUDeviceEnabled: false
OGLEnabled: true

 

{Thread title updated by moderator}

6 replies

Participant
January 5, 2023

I get this damaged error when trying to back up my catalog. This is a new error that I got after the last update. I click repair and it goes through and looks like it downloads or updates or repairs something but I go back into Lightroom and it doesn't seeem to make a difference. Still slow and hardly usable. 

AxelMatt
Community Expert
Community Expert
January 5, 2023

It seems there are a problem with your installation. I would suggest a complete and clean reinstallation.

Please follow the steps below:

 

I know that's a lot of work, but the experience has shown that some problems can be solved in this way. 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
Participant
July 7, 2023

This solution worked for me. My LTR since version  12 started has been basically unusable due to performance. After following Axel's steps listed above the performance issues were resolved.

 

Intel i7-8700K-32GB RAM-NVidia GeForce 3070 Founders Edition-Windows 11 Pro-Samsung 990 Pro SSD.

Participant
January 4, 2023

I have the exact same issues, and it looks like we have almost identical hardware. And I've tried everything you have, same problems.

Participant
January 4, 2023

I'm not here to offer help, just here to say I'm having the exact same problem. I was editing photos just fine before the last update, now I can't do anything without lightroom thinking or "not responding". It's really bad. I'm not very tech savy but I have everything updated. I'll try uninstalling and see if that works. Ugh.

Rikk Flohr_Photography
Community Manager
Community Manager
January 4, 2023

While the instructions below are specific to reverting versions, they may assist you as well. 

Some notes on reverting versions to improve performance.

 

Often on the forums, I see reports of people saying something like: 

 

"I upgraded from version X to version Y and version Y is very slow. I reverted to version X and the performance returned to normal."

 

On the surface that seems to say version Y has an issue and that reverting to version X restore functionality. Also likely is that the installation of version Y was flawed but not the application itself. Often a clean reinstallation of version Y solves the problem just as reverting would. 

 

Clean Lightroom Install Procedure

 

Close Lightroom

Restart the computer

Use the Adobe Creative Cloud App to uninstall Lightroom

Restart the computer

Install Lightroom via the Creative Cloud App without launching any other programs.

Restart the computer

Launch Lightroom

Wait 5 minutes

 

 

When considering reverting to a previous version I would recommend trying the clean install procedure first. This process insures the current state of your machine is clean. After days, weeks, or even months (I've never found a machine that was years on the current session) without restarting, considerable cruft can accumulate and cause some funky behavior. 

 

If you've reverted, I would recommend giving the clean install process a try to see if we can get you acceptable performance and the latest fixes and features. 

 

Rikk Flohr: Adobe Photography Org
simageAuthor
Known Participant
January 4, 2023

Thank you. I followed the exact procedure (found in one of the older threads also) step by step and there is sadly no difference.

Something must have stayed written or corrupt with an upgrade that does not get removed even with the above procedure.

AxelMatt
Community Expert
Community Expert
January 4, 2023

The first thing that you should try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

 

Another step is to try to reset the Lightroom preferences.

https://www.lightroomqueen.com/how-do-i-reset-lightrooms-preferences/

It's recommended to backup your preferences before you reset the preferences to the default settings:

https://helpx.adobe.com/lightroom-classic/kb/preference-file-and-other-file-locations.html

 

Which add-ins do you have installed?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
simageAuthor
Known Participant
January 4, 2023

Please no classic copy paste "solutions" as I clearly stated I tried all of these already. Even followed your instructions for additional cleaning in an older thread.

It's actually in the bold section all the things I already did. Plus some additional explanation on Sameer's thread.

 

But thank you anyways for diggin in!

Sameer K
Community Manager
Community Manager
January 4, 2023

Thanks for sharing the details. I'll point out a few things you can check into.

 

  • Displays: 1) 1920x1080, 2) 3840x2160, 3) 3840x2160 - You have three monitors; try to unplug the 1080P one as a test & try unplugging all the displays & only keep one.
  • Library Path: K:\*****.lrcat - Is the K drive an internal or external drive? Try to move the catalog to the internal drive or create a new catalog & go to File > Import from catalog & import the catalog from the K drive to duplicate the catalog to the internal drive.
  • What input hardware brand are you using for the mouse & keyboard?


Let me know how it goes. Thanks!
Sameer K

simageAuthor
Known Participant
January 4, 2023

Hi Sameer,

 

1) I already tried with 1 monitor only. No difference. Been using 3 monitors for years. The FHD is a Huion pen display for retouching.

 

2) K is internal drive. Fast SSD gen 4

I create new catalog for every project.

No difference even with new empty catalog on another internal ssd.

 

3) mostly just wired keyboard (apple) and Logitech mx master 3 mouse (BT or universal receiver - makes no difference).

Pen display is rarely used in LR.

 

Fl4voredLif3
Known Participant
February 13, 2026

Unchecking the GPU in preferences worked for me.