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FjCañero
Known Participant
August 30, 2024
Question

Slow to respond after a few minutes of operation

  • August 30, 2024
  • 3 replies
  • 545 views

Lr Classic crashes constantly. 

When start the program it works relatively well.

After a few minutes of use, it begins to delay the response to any action related to importing, selecting, updating metadata, moving photos between folders or deleting photos. 

After numerous tests I have verified that by lowering the resolution of my DELL P2416D monitor (native resolution 2560 x 1440) to the value 1920 x 1080, the tasks begin to run smoothly.

It doesn't seem reasonable to me to pay for a program with so many bugs.

 

Is there any solution?

This topic has been closed for replies.

3 replies

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
August 30, 2024

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

 

Rikk Flohr: Adobe Photography Org
F
FjCañeroAuthor
Known Participant
August 30, 2024

Pherhaps Google translator did a bad /not exact translation from my native languaje (Spanish). 

When a say "crash" I mean to say "LrClassic before 5 or 10 minutes, stuck  and it is impossible to do nothig"

I usually close the procces thru de task administrator.

 

Sorry for my english...

 

Ian Lyons
Community Expert
Ian LyonsCommunity Expert
Community Expert
August 30, 2024

Others have reported that the behaviour you describe re display resolution can be reduced by disabling Windows High DPI. Unfortunately, doing so may be cause the font size to be smaller than you'd like. I don't use Windows. So, can only direct you to an article that my help with how to disable High DPI. I'm sure you could find others using Google or whatever search engine you prefer.

 

https://www.majorgeeks.com/content/page/how_to_change_dpi_scaling_settings_in_windows.html

F
FjCañeroAuthor
Known Participant
August 30, 2024

Thanks for your response.

I will try it.

Per Berntsen
Community Expert
Per BerntsenCommunity Expert
Community Expert
August 30, 2024

Please go to Help > System info, click the Copy button, and paste in a new reply here.

You can delete everything below Installed plugins, it takes up a lot of space, and causes lots of scrolling.

 

F
FjCañeroAuthor
Known Participant
August 30, 2024
Thanks for your replay.
Here it is the system information requested.
 
Versión de Lightroom Classic: 13.5 [ 202408062022-6258095b ]
Licencia: Creative Cloud
Configuración de idioma: es
Sistema operativo: Windows 11 - Business Edition
Versión: 11.0.22631
Arquitectura de la aplicación: x64
Arquitectura del sistema: x64
Cantidad de procesadores lógicos: 24
Velocidad del procesador: 3,7GHz
Versión de SqLite: 3.36.0
Utilización de CPU: 17,0%
Fuente de alimentación: Conectado
Memoria incorporada: 65450,8 MB
Memoria de GPU dedicada que utiliza Lightroom: 104,6MB / 5966,0MB (1%)
Memoria real disponible para Lightroom: 65450,8 MB
Memoria real usada por Lightroom: 3068,7 MB (4,6%)
Memoria virtual usada por Lightroom: 3546,0 MB
Recuento de objetos de GDI: 753
Recuento de objetos de USUARIO: 2582
Recuento de identificadores de procesos: 7804
Tamaño de memoria de caché: 0,0MB
Versión interna de Camera Raw: 16.5 [ 1953 ]
Número máximo de subprocesos que usa Camera Raw: 5
Optimización de SIMD de Raw de cámara: SSE2,AVX,AVX2
Memoria virtual de Camera Raw: 113MB / 32725MB (0%)
Memoria real de Camera Raw: 94MB / 65450MB (0%)
 
Cache1: 
NT- RAM:0,0MB, VRAM:0,0MB, Combined:0,0MB
 
Cache2: 
m:0,0MB, n:0,0MB
 
U-main: 121,0MB
 
Ajustes de PPP del sistema: 144 PPP (modo de PPP alto)
Composición de escritorio activada: Sí
Tamaño de previsualización estándar: 2560 píxeles
Pantallas: 1) 2560x1440, 2) 1920x1080
Tipos de entrada: Multitoque: No, Toque integrado: No, Pluma integrada: Sí, Toque externo: No, Pluma externa: No, Teclado: No
 
Información de procesador gráfico: 
DirectX: NVIDIA GeForce GTX 1660 SUPER (32.0.15.6081)
Estado inicial: GPU para el procesamiento de imágenes compatible de forma predeterminada
Preferencia del usuario: GPU para el procesamiento de imágenes activada
Activar HDR en la Biblioteca: ACTIVADO
 
Carpeta de la aplicación: C:\Program Files\Adobe\Adobe Lightroom Classic
Ruta de la biblioteca: F:\LrClassic_Catalogo_Nuevo\nuevo.lrcat
Carpeta de ajustes: C:\Users\fjcan\AppData\Roaming\Adobe\Lightroom
 
Plugins instalados: 
1)  Plug-in de conexión al equipo de Nikon
2) Adobe Stock
3) Flickr
 
Indicadores config.lua: 
++++++++++++++++++++++++++++++++++
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