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Sandra_Student
Known Participant
October 8, 2022
Question

Soon to be overseas with no cell or email access - how to ensure access to apps?

  • October 8, 2022
  • 4 replies
  • 627 views

I am going on a photography trip where I will have no access, whatsoever, to email or cell phone.  Last time I went this remote ADOBE shut me down - I was unable to use any ADOBE products... which was a real problem since I was on a photography "safari".  How do I keep this nightmare from happening for my upcoming trip?  Thank you!

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4 replies

K
kirstyh83940792
Participating Frequently
October 9, 2022

if your using liveroom classic you can use it with out the internet but if you are using the cloud base version you will need to make lightroom cloud base you can amke them off line so when you do come back on to the internet you then send them back to cloud adn the edits will be up to date but if you want to have full access I recommend lightroom classic because you can access it with or with out internet connection but make before you go you are logged in to your adobe account and have checked it before you go.

hope that helps 

S
Sandra_StudentAuthor
Known Participant
October 16, 2022

Thank you!  
I am using Lightroom classic with an annual subscription. 

I am confused about what appears to be conflicting info. 

A few respondents have said in big bold print, do not sign out, ever. Do not change your clock.

 

vs this advice 

 

"It is advised to- On the DAY before you travel,  Sign-Out and Sign-In with the CC Desktop App, which apparently will 'reset' the start day for an offline experience."

 

which is accurate?  So confused 🥴

 

    TheDigitalDog
    TheDigitalDog
    Inspiring
    October 16, 2022

    You do not have to log in then out. You only need to launch the product once (per day) to refresh the activation for the next 99 days with a yearly subscription.

    If you are connected to the Internet and log out then in, no issue either. Log in is key! As outlined: do NOT log out!!!

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    TheDigitalDog
    TheDigitalDog
    Inspiring
    October 8, 2022

    Hopefully, you have an annual subscription and will be back within 99 days, here is why: The Creative Cloud software verifies the account status on Adobe servers once a day. If the account is in good standing (that is, payment is up-to-date) when the last verification happens, the software status refreshes to run for at least 99 days offline with an annual subscription. Month to month, much less!

    A  day before going 'off line', launch LR to update this. 

    NOTE: Even if you go off your subscription (more than 99 days), all your modules will still work except Develop and Maps. 

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    October 8, 2022

    🙂  I presume @GoldingD  refers to OZ as Australia (where I am.)

    Adobe does have an 'offline' policy-

    https://helpx.adobe.com/au/creative-cloud/kb/internet-connection-creative-cloud-apps.html

    Where the important quote is-

    *In offline mode, annual Creative Cloud members get 99 days of grace period; month-to-month members get 30 days of grace period. Note that the grace period may vary from 5 days to 30 days, depending on your subscription status, type of commitment, billing status, and how you purchased your software (directly from Adobe or via a third-party retailer).

     

    So if you pay your subscription 'Monthly' then you may only get 5 days!

    If you pay 'Annually' then the offline allowance is more generous.
    "After 30 days + 99 days, one final offline product launch is available."
    You MUST stay 'Signed In' to the Adobe Creative Cloud Desktop App,  ie. NEVER 'Sign Out'.

    You MUST never change the time Clock of your travel laptop.

    It is advised to- On the DAY before you travel,  Sign-Out and Sign-In with the CC Desktop App, which apparently will 'reset' the start day for an offline experience.

     

     

    Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .
      dj_paige
      dj_paige
      Legend
      October 8, 2022

      Repeating a key piece of information for emphasis

       

      You MUST stay 'Signed In' to the Adobe Creative Cloud Desktop App,  ie. NEVER 'Sign Out'.

       

      So ...

       

      DO NOT SIGN OUT

      DO NOT SIGN OUT

      DO NOT SIGN OUT

      DO NOT SIGN OUT

       

      I hope this is clear.

        S
        Sandra_StudentAuthor
        Known Participant
        October 16, 2022

        Yes, this is clear. Thank you- but it is opposite of what others have said. Humm. I'm so confused. 

        GoldingD
        GoldingD
        Legend
        October 8, 2022

        Is your subscription purchased in the U.S. or Europe, or Aisa, including the OZ?

         

        S
        Sandra_StudentAuthor
        Known Participant
        October 8, 2022

        Subscription purchased in the US.  Not sure what you mean by OZ.  I use only the desktop / laptop based apps for obvious reasons, primarily lightroom, photoshop and camera RAW.  Thats about it.

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