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Participant
June 18, 2022
Question

Sorry, an error occurred.

  • June 18, 2022
  • 2 replies
  • 425 views

Wenn ich Lightroom classic starten will kommt sofort die Meldung "Sorry, an error occurred."

- Alles deinstalliert und wieder installiert.

- Registry "gereinigt"

- Abgemeldet und wieder angemeldet.

- Alte Versionen von Lightroom installiert.

Es kommt sofort die Fehlermeldung.

 

This topic has been closed for replies.

2 replies

AxelMatt
Community Expert
Community Expert
June 27, 2022

Please try is to switch off the GPU support from the Lightroom preferences and check if that helps to fix the issue.

Go to Lightroom > Preferences > Performance tab > Uncheck "Use Graphics Processor" > Restart Lightroom.

https://helpx.adobe.com/lightroom-classic/kb/lightroom-gpu-faq.html#troubleshooting

https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html

 

If Lightroom doesn't start correctly the please see "Solution 2" in the document behind the second link.

Troubleshoot GPU issues | Lightroom Classic (adobe.com)

 

Do you had run the Adobe Cleaner Tool after you deinstall Lightroom?

If not do a clean reinstallation agein by following the steps below:

 

If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

 

Is your system up-to-date? Take a look especially the driver for the graphoc card.

Which version of Windows do you use?

What has been changed in youe system before the error occur?

Do you tried to create a new catalog?

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo
dj_paige
Legend
June 18, 2022

Try it with a recent backup of your catalog file. Unzip the catalog file, then place the unzipped catalog file in a brand new empty folder, then double-click on it to open it.

Participant
June 27, 2022

Vielen Dank für die Antwort. Leider funktioniert es nicht. Ich werde das Abo leider auslaufen lassen und eine Alternative suchen müssen. Sehr schade. Aber es bindet zu viel Zeit den Fehler zu finden.