Skip to main content
H
huytungst
Participant
November 5, 2023
Question

"Sorry, an error occurred" ADOBE Lightroom Classic 13.0.1

  • November 5, 2023
  • 4 replies
  • 663 views

I have encountered a problem with ADOBE Lightroom Classic 13.0.1 on my PC.

 

My PC specifications are: windows 11, AMD 3960X, RTX 3090.

 

The problem is that the software crashes as soon as I launch it. After a few seconds of opening the software, a message pops up saying: "Sorry, an error occurred". It then gives me two options: Send or don't send the error report to ADOBE. Regardless of which option I choose, the software closes immediately and I cannot use it at all.

 

This is very frustrating and inconvenient for me as I need to edit some photos urgently. I have tried reinstalling the software, updating the drivers, and running it as administrator, but nothing works. I hope you can help me fix this issue as soon as possible.

 

Thank you for your attention and assistance.

    This topic has been closed for replies.

    4 replies

    Keith Reeder
    Keith Reeder
    Participating Frequently
    November 5, 2023

    What "bug"? 

     

    You had a piece of software crash. That's every bit as likely to be because of something about your machine, as it is a bug in the software - or in this case, a problematic install, which can happen with any program.

      Keith Reeder
      Keith Reeder
      Participating Frequently
      November 5, 2023

      Just like any other company's software, you mean?

        F
        Flawless_Wizard15B9
        Known Participant
        November 5, 2023

        Glad to hear you got this resolved.

         

        This is one of the reasons I have a love/hate relationship with Adobe's products.  When something goes wrong, it takes this sort of effort to fix the problems.

          H
          huytungstAuthor
          Participant
          November 5, 2023

          I resolved the issue by uninstalling LR with the option of resetting preferences files.

          This restored the software to its normal functioning. However, I lost some of the work I had done previously.

          I hope the technical team is aware of this bug and will release an update to fix it soon.

          Thank you for your assistance.

            GoldingD
            GoldingD
            Legend
            November 6, 2023
            with the option of resetting preferences files

             

            It was likely the preference file. A did you try resetting the preference file before the reinstall?

             

            However, I lost some of the work I had done previously.

            Same catalog as before the problem????

             

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices