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sarah2715962485qt
Participant
Nov 16, 2022 10:00 AM UTC
Question

Spinng Wheel on Lightroom Classic

I am experiencing the spinning wheel everytime I launch my Lightroom Classic app. I then have to force quite to exit and it takes a minute to close. This is making my whole computer slow - I can't even empty the bin.... please help.

 

Version of the app -  12.0.1

Platform and OS version - Mac Book Air M1 2020 (has more than enough space available

Basic steps to reproduce the problem - Have updated OS and updated to the latest Lightroom classic..

Expected result and actual result - can't use my lightroom, the spinning wheel pops up straight away making me have to force quite.

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10 replies

Taylor34832368kdgj
Participant
Oct 24, 2024 9:22 PM UTC

I am having this same issue. I have tried everything I have seen on here. I have tried to talk to adobe and nothing. It just sits and spins no matter what I do. 

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MassC
MassC
Legend
Nov 14, 2024 12:25 AM UTC

Hi @Taylor34832368kdgj, 

 

It seems your question may have been missed as it was added to an older thread. If you still need assistance, we're here to help—just provide a bit more information:

Can you also share your system info? You can find this by going to Help > System Info copying and pasting into a text file and attaching it here.


^CM

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Leslie P.
Leslie P.
Participating Frequently
Apr 1, 2023 5:10 PM UTC

Did you ever resolve this? I'm having the same issue, I can't even access the preferences menu to try the solutions below because it's so bricked up ...

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    TheDigitalDog
    TheDigitalDog
    Inspiring
    Nov 16, 2022 6:03 PM UTC

    Try logging into another account (you may need to make one), still crashing? 
    Try starting up in Safe mode (hold down Shift Key when booting), still crashing? 
    You might want to try running a free utility like Onyx: still crashing? 
    https://www.titanium-software.fr/en/onyx.html
    Also view:
    https://www.macworld.com/article/352902/onyx-review-macos.html
    https://www.macworld.com/article/224955/how-to-reset-a-macs-nvram-pram-and-smc.html
    From Adobe:
    https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

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    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    sarah2715962485qtAuthor
    Participant
    Nov 16, 2022 8:22 PM UTC

    I've tried the titanium link but this didn't help fix the problem 😢

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    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    Nov 16, 2022 2:48 PM UTC

    Welcome to the Lightroom Community. I'll need more info to help you with this.

     

    Please share a screenshot of the spinning wheel you see. Is this the spinning wheel you see? 

     

     

    Are you experiencing this on a personal or IT-managed company/work machine?

     

    Try these steps:

     

    Thanks!
    Sameer K

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    sarah2715962485qtAuthor
    Participant
    Nov 16, 2022 5:53 PM UTC

    Hi Sam

     

    i have tried the above steps and I'm still getting the spinning wheel when opening the app. This is a personal computer. 

    see below I couldn't lock it in key chain. 

    also attached is a screen shot of the spinning wheel. 

    thanks

    sadah 

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    sarah2715962485qtAuthor
    Participant
    Nov 16, 2022 6:03 PM UTC

    When I go to export the wheel takes over and my Lightroom freezes. See photo where it says lightroom Not responding 

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