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Participant
June 10, 2025
Question

Ständig LR Crashs und Bluescreen auf High END Notebook

  • June 10, 2025
  • 1 reply
  • 642 views

Hallo zusammen!

Seit Weihnachten hatte ich sporadisch Abbrüche in Lightroom, meist, wenn ich meinen NAS Server synchen wollte. Oder Bilder exportieren.
Seit dem Frühjahr passierte das auch, wenn ich nur Bilder auf der Festplatte auswählte.
Ein neuer Katalog brachte keine Änderung.
Die LR Dateien von D auf C zu verlagern brachte keine Änderung.
Nun auf einer beruflichen Reise wurde das immer extremer.

Lightroom öffnen führte meist dazu, dass ein Ordner, ein Bild geöffnet wurde.
Sowie ich ein anderes Bild anklickte, oder den Ordner wechselte: Abbruch.
Einfach LR öffnen und erst einmal warten: Abbruch.
Nach dem vierten, fünften Neustart klappte es dann manchmal einige Zeit.
Import (von 100 bis über 10.000 Bilder pro Tag) wurde zum Glückspiel.
Waren alle Bilder importiert und verschoben kam regelmäßig der Abbruch, wenn LR die Meldung brachte "Bilder nicht in DNG Format" importiert. Abbruch
Oft auch schon vorher während dem Import.
Den Rechner in den Turbo-Modus zu versetzen brachte temporär Linderung,
Zuletzt hatte ich das Gefühl, am längsten hielt LR durch, wenn ich das Notebook nicht am Netzstrom und im Energiesparmodus halte (Dann dauert natürlich der Import und die Bearbeitung ewig) Führte aber dann doch immer wieder zu Abbrüchen.

Kein Abbruch war reproduzierbar!
Als kein: Wenn ich das Klicke, dann.
Häufig einfach beim Anklicken des nächsten Bildes in der Übersicht (G)

Speicher getestet ohne Fehler
Festplatte getestet ohne Fehler
Windows komplett neu installiert,
Lightroom komplett neu installiert
NVIDA Treiber auf den allerneusten Stand gebracht
Neuer Lightroom Katalog - ohne irgendwelche Plugs oder Einstellung
Grafikkarte in LR deaktiviert
HAGS deaktiviert

Nichts davon hat einen Einfluss.
Dazu kommen dann immer mal auch BlueScreens.

Arbeite ich mit Davinci an einem Film starte rechenintensive Exporte, klappt das ohne Fehler.
Das Ganze ist mir ein Rätsel. Ich arbeite mit LR seit der Version 1, aber so kann ich nicht mehr mit LR arbeiten.

Im Anhang noch ein Crash Report

Daten zum Notebook:

Predator Helios 18 Gaming-Notebook | PH18-72
Intel® Core™ i9-14900HX Prozessor Tetracosa-Core (24 Core™) 2,20 GHz
32 GB, DDR5 SDRAM
2 TB SSD

Hat noch jemand eine Idee?
Dem Support von Acer konnte ich das Problem kaum erklären und natürlich kam die Aussage: Liegt an Lightroom.

Danke und Gruß
Jürgen

 

[Mod: Double lines in test deleted]

 

1 reply

Participant
June 10, 2025

Hier noch der Crash Report

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="25.0.0.202503041705_0167cbb" clientVersion="25.0.0.202503041705_0167cbb" applicationName="Adobe Lightroom Classic" applicationVersion="14.3.1" build="[202505061331-b063faef]" source="Windows-Client" crashType="n/a">
<time year="2025" month="6" day="10" hour="14" minute="54" second="9" timeoffset="60" timezone="Mitteleuropäische Sommerzeit" crsessionduration="36"/>
<user guid="9b2945b0-693f-4acf-8fd9-bb4aed42cb63"/>
<system platform="Windows 11 Home" osversion="11.0" osbuild="26100" applicationlanguage="en-us" userlanguage="de-DE" oslanguage="de-DE" ram="32471" machine="Intel(R) Core(TM) i9-14900HX" model="Intel64 Family 6 Model 183 Stepping 1" cpuCount="32" cpuType="8664" cpuFreq="2419 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 4080 Laptop GPU" description="NVIDIA GeForce RTX 4080 Laptop GPU" driverDate="20250514000000.000000-000" driverVersion="32.0.15.7652" videoModeDescription="3440 x 1440 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_27E0&#38;SUBSYS_17361025&#38;REV_A1&#92;4&#38;6E6D492&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics" description="Intel(R) UHD Graphics" driverDate="20230615000000.000000-000" driverVersion="31.0.101.4502" videoModeDescription="2560 x 1600 x 4294967296 Farben" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_A788&#38;SUBSYS_17361025&#38;REV_04&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="&#60;&#62;,igd10iumd64.dll,igd12umd64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFD359228DE">
<backtrace crashedThread="0">
<thread index="0">
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<register name="RBX" value="0x000000006FA8E910"/>
<register name="RCX" value="0x0000000000000000"/>
<register name="RDX" value="0x00000000343284B0"/>
<register name="RSI" value="0x00000000D6EA8F98"/>
<register name="RDI" value="0x00000001310926C0"/>
<register name="RSP" value="0x00000000362EF1B0"/>
<register name="RBP" value="0x0000000000000000"/>
<register name="RIP" value="0x00007FFD359228DE"/>
<register name="EFL" value="0x0000000000010246"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
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dj_paige
Legend
June 10, 2025

Lots of internet advice about blue screens, such as 

https://www.solveyourtech.com/how-to-fix-blue-screen-windows-11-a-step-by-step-guide/

 

Why does my Windows 11 keep crashing with a Blue Screen?

Blue screens often occur due to faulty hardware, outdated drivers, or system corruption. Checking these areas can usually resolve the issue.

 

Note that software (including Lightroom Classic and any other software) is not considered as a possible cause of blue screens. Note that the possible causes fit in with your description of the problem. The author of this advice has no connection to Adobe and probably is not a Lightroom Classic user, so has no bias for or against Adobe software.

johnrellis
Legend
June 11, 2025

Building on that, another cause of computer crashes is overheating due to a faulty cooling system, e.g. fans that aren't spinning or fan vents that are clogged.  You can download a free CPU temperature utility to monitor the temperature of your CPU/GPU as you use LR (which uses a lot of power and generates a lot of heat).