Skip to main content
Participant
January 29, 2024
Answered

Stops working - Error Encountered

  • January 29, 2024
  • 2 replies
  • 383 views

I am having problems particularly with AI Denoise which often just stops working saying an errod has been encountered and LR needs to close. when setting numerous files to denoise at once it often fails. ANy hints?

This topic has been closed for replies.
Correct answer johnrellis

"LRC also converts my files to DNGs when applying AI Denoise. Can I stop this from happening and if so how?"

 

That's just the way Enhance works, and there's nothing you can do to change it.

 
 

2 replies

johnrellis
Legend
January 29, 2024

"AI Denoise which often just stops working saying an error has been encountered and LR needs to close."

 

Most problems with LR's AI commands are caused by older, buggy graphics drivers. Try updating your graphics driver by going directly to the manufacturer's web site:
https://helpx.adobe.com/lightroom-classic/kb/troubleshoot-gpu.html#solution-4


If that doesn't help, please copy/paste here the entire contents of the LR menu command Help > System Info -- that will let us see exactly which versions of hardware and software LR thinks you're running.

Participant
January 29, 2024

LRC also converts my files to DNGs when applying AI Denoise. Can I stop this from happening and if so how?

johnrellis
johnrellisCorrect answer
Legend
January 29, 2024

"LRC also converts my files to DNGs when applying AI Denoise. Can I stop this from happening and if so how?"

 

That's just the way Enhance works, and there's nothing you can do to change it.

 
 
Participant
January 30, 2024
Thanks for the information