Stops working - Initializing Creative Cloud

Forum|Forum|11 months ago
April 18, 2025
2 replies
241 views

I too am having terrible problems with my Lightroom crashing. I have made many calls to the support line but still not resolver. I have a new Windows PC . Now I cant even install Lightrrom Classic from my Adobe account page. Help needed. Really getting very fed up as I need it for my biusiness.

Windows

AxelMatt

Community Expert

... Now I cant even install Lightrrom Classic from my Adobe account page. ...

By @Carol_Willcox1052

In addition to @Rikk Flohr: Photography 's post.

When try to install LR do you get an error message? If yes please post the message word-by-word.

What do you try to do before LR is crashing?

We need more and detailed infos for trying to help.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI

C

Carol_Willcox1052Author

Participant

It just says not responsive. then I have to exit Lightroom and start again. Also when I try to reinstall Creative Cloud and Lightroom Classic it stops worksing and says 'Initalizing Creative Cloud' and then after quite a while it says ' Creative Cloud is taking longer than usual to load. Get help'.

That happens every time and the team cant sort it out.

AxelMatt

Community Expert

Please try to reset the CC app by following the steps below:

Bring the CC app in the foreground the press:

Win: Ctrl + Alt + R

Mac: Cmd + Opt + R

If this fails the next step is to try a repair of the CC client. See here: Adobe app installation stuck

If this also doesn't help the nest step is to uninstall/reinstall per linked document above.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI