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Participant
April 18, 2020
Question

Stuck on Import/Export screen after System Crash

  • April 18, 2020
  • 2 replies
  • 148 views

After my PC crashed every time I open LR classic it opens at the Import/Export screen.  If I click cancel it reappears after a few seconds.  I've imported files but it does stop the screen from reappearing.
I cannot work but do not want to reinstall as this will lose my Collections and Catalog connection

 

regards 
David

This topic has been closed for replies.

2 replies

GoldingD
Legend
April 18, 2020

Sounds like a canadate for resetting the preference file. Resetting the preference file is Adobe speak for deleating the preference file and then letting Lightroom Classic to recreate it.

 

The preference file can get corrupted, resulting in odd behavior. Some people have a knee jerk reaction in thinking they need to uninstall then reinstall Lightroom Classic, maybe that could be called for, but it would be better to first reset the preference file.

 

Be aware that resetting the preference file will result in Lightroom Classic creating a new catalog instead if opening your previously opened catalog (normally) so make sure you know where your catalog is. 

 

Be aware the resetting the preference file will revert some settings in Preferences to defaults. So be aware of what you have changed, so that you can put those back the way you want them.

 

some links:

 

https://lightroomers.com/replacing-the-lightroom-preference-file/745/

 

https://www.youtube.com/watch?v=bARt-hoCc2Q

 

https://helpx.adobe.com/lightroom-classic/help/setting-preferences-lightroom.html

 

https://helpx.adobe.com/lightroom-classic/kb/recover-catalog-images-resetting-lightroom.html

 

 

Participant
April 19, 2020

Many Thanks!
That's given me what I need 🙂

 

dj_paige
Legend
April 18, 2020

What is the "Import/Export screen"?

 

"I cannot work but do not want to reinstall as this will lose my Collections and Catalog connection" 

 

Completely incorrect. 

 

Participant
April 18, 2020

What is the "Import/Export screen"?

The Screen that displays when in the Library Module and you click the export button

Completely incorrect. 

So if I reinstall it will not overwrite my attribute changes?